We know you’re busy and staying on top of multiple opportunities is essential to your success. You need to where things are. You especially need to know if an action you've given to one of your team progresses. Notifications ensure you’re the first to know when something changes.
You can customise Mercury Nexus to notify you via email, SMS or the Notification Centre. To configure your notification preferences, navigate to Admin > My Details > Notifications for personal settings or Admin > Partner Details for team-wide settings. Learn more here.
What is the Notification Centre?
The Notification Centre provides a central location to view all your notifications, to access it:
Open any app in Mercury Nexus.
Click on the notification bell icon in the top menu bar. A red number will appear on the bell icon when you have a new notification.
The slide out will detailed what the notification is, when it was generated and what it relates to. You can also access the Opportunity Quick-view Slider by selecting a relevant notification.
All notifications will be displayed in date order from the last 21 days.
How do I find notifications for a specific opportunity?
The notification timeline tab located in every opportunity details all events and notifications related to a specific opportunity. To access it:
Open the CRM app and select Opportunities from the main left-hand menu.
Open the relevant opportunity.
Select Timeline from the sub left-hand menu.
Use the Group By drop-down to group notifications by Date or Type (Tasks, Client Centre or Opportunity Statuses).
Use the drop-down to filter by Type (Tasks, Client Centre or Opportunity Statuses).
Who receives notifications?
How do I configure my notification preferences?
To control the notifications you receive for opportunities, adjust the settings as follows:
Personal Notifications: Navigate to
Admin > My Details > Notificationsto manage alerts related to opportunities where you are assigned a role (e.g., Broker, Admin, or Supervisor).Team-Wide Notifications: Go to
Admin > Partner Detailsto enable or disable alerts for all opportunities within the team.Troubleshooting Unwanted Alerts: If you continue to receive unwanted notifications after adjusting the settings, verify that you are not assigned to those opportunities in any unnecessary roles.
To receive notifications relating to an opportunity, the user must be selected as either the Broker, the Admin or the Supervisor in the target opportunity. To manage your notification preferences:
Personal Notifications: Navigate to
Admin > My Details > Notificationsto manage alerts for opportunities where you are assigned a role (e.g., Broker, Admin, or Supervisor).Team-Wide Notifications: Go to
Admin > Partner Detailsto enable or disable alerts for all opportunities within the team. If you continue to receive unwanted notifications, verify that you are not assigned to those opportunities in any unnecessary roles.
