Talking through living expenses with Dan and Erminia
In this video, Connective Group Legal Counsel Dan Oh and Compliance Support Manager Erminia D’Oca discuss practical approaches to living expense assessments, including:
Why living expenses remain a key compliance focus
Common pitfalls brokers encounter when assessing household expenses
How to apply reasonable enquiries and verification in practice
How Connective’s resources can help you get it right the first time
Use the living expenses eBook
The Smart Mortgage Broker’s Guide to Household Living Expense Assessments eBook explains how to complete living expense assessments for different customer types.
The eBook helps you:
Understand what lenders look for in living expense assessments
Assess household expenses across a range of client circumstances
Apply benchmarks appropriately
Clearly document your rationale in the client file
Download a copy below.
Important: Benchmarks should support your assessment, not replace reasonable enquiries into the client's actual expenses.
Use the best practice interview questions
The living expenses eBook works alongside the Connective Best Practice Interview Questions for Good Customer Outcomes.
Using the interview guide helps you:
Ask consistent, structured questions
Capture more accurate expense information
Reduce follow-up questions from lenders
Strengthen compliance and audit outcomes
Download a copy below.
Need help?
If you need help with compliance requirements or living expense assessments, contact your Compliance Support Manager or email [email protected]