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ACL Holders
Connective Policy Manual
Connective Policy Manual
Updated over a week ago

The Connective Policy Manual defines your obligations as disclosed in your Connective Full Member Agreement.

The Policy Manual details the following areas:

  • Loan Origination – I want to lodge a loan in my own name.

  • Churning – what is Churning and is this in the best interest of the applicant.

  • Accreditation – existing, new or maintaining my accreditation.

  • Fees – fees or charges explained for Ancillary Services or requests.

  • Commissions – variations or changes.

  • Dispute Resolution – details outlining my internal (IDR) or external (EDR) dispute process.

  • Loss of Accreditation – changes to my accreditation by a lender or Connective.

  • Access to Records – how will I know my files are compliant.

  • Privacy – how do I secure my client's privacy.

Click here to download the Connective Policy Manual:

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