If your clients’ fixed rate is expiring, reaching out to them at the right time can make a big difference to your business. It’s a great way to show your clients you care about their circumstances and bring your business front of mind.
We've put together two dashboards in the Analytics App to help you manage fixed rate expiries.
Upcoming Fixed Rate Loans for review
This dashboard gives you an instant snapshot of how many clients have a fixed rate which will expire in the next 12 months.
The dashboard will show you:
A total balance in the top right corner that shows the value of all home loans that have expiring fixed rates
The number of opportunities that have a fixed rate expiry broken down on month-by-month basis
Fixed rate expiry by lender
A table containing each opportunity record so you can easily see key details, including current loan balance and expiry date.
You can click on each graph to filter by month or lender or use the parameters at the top of the dashboard to filter by date range, loan writer, lender, status and rate type.
Fixed Rate Product – no expiry
If you have Opportunity records without a fixed rate expiry date recorded; this dashboard will allow you to quickly identify and add the expiry date, without having to manually go through each record.
Why is it important to have a fixed rate expiry date on an Opportunity record?
Aside from being best practice, this gives you the opportunity to contact your client before their fixed rate expires, and before they start looking at other options.
In Mercury Nexus, you can set up tasks to automatically trigger when your clients fixed rate is expiring.
If you have a Digital Marketing Hub (DMH) account, you can set up an automation to email your clients 30 days before their fixed rate it expires, so you never miss an opportunity to reach out to your clients.
Don’t have a DMH account? Learn more about our integrated marketing platform here.