Direct lender and other communications to the inbox that suits you.
The below notifications go to the Communications Email you set up in your admin profile:
Helpdesk emails (including ticket updates and acknowledgments)
Task delegate reminder and re-assigned emails
Back-channel emails from ApplyOnline (AOL)
Survey emails.
Instead of using your primary email, if you have a designated email, such as a shared admin inbox, that you prefer to receive updates from ApplyOnline and application progress from lenders and all the above emails, you can now direct these communications to your chosen email address.
How to update your Communications email:
Navigate to the Admin App
Click on Details from the left hand menu
Under your current email address, a new field for "Communications Email" has been introduced.
Enter your preferred email: Simply input the email address where you wish to receive lender communications.
If you don’t assign an email to the Communications Email field, these emails will continue to go to your primary email.