When the Compliance Team has completed a review of a consumer asset finance application, you will receive an email with advising this has been undertaken and copies of the File Reviews.
FAQ's
How long do I have to complete the corrective actions?
Corrective actions are required to be completed within seven (7) days from the date you are notified the review has been completed.
What if I don't understand a corrective action?
Please contact your local Compliance Support Manager or Compliance Officer for more information. Alternatively, email [email protected]
What happens if I miss the deadline for corrective actions being due?
If you are away from the office and not able to complete your actions in the time frame required, please contact your Compliance Support Manager as soon as possible.
How often are reviews completed?
Your next review will be determined by the results of your last review and could occur every 3, 6 or 12 months.
What if I don't know who my Compliance Support Manager is?
If you have not yet had the pleasure of meeting your local Compliance Support Manager, their contact details will be included in the review. Alternatively, if you need our help simply email [email protected]
Who can I contact for more information?
Both your Compliance Support Manager, or Compliance Officer will be more than happy to assist with corrective actions. Simply get in contact with your Support team - that's why we all have Support in our titles!
What are Connective’s supporting document requirements?