What is NextGen ID (NGID) Financial Passport?
NextGen ID (Financial Passport) is a third-party tool available in some lenders' ApplyOnline (AOL) forms for digital identity verification as part of the VOI process. It’s fast, secure, and free for both brokers and applicants.
Where is the NextGen ID (NGID) Financial Passport found?
The NextGen ID (Financial Passport) is located in the Identification section under the Applicants tab in ApplyOnline (AOL). Simply click the 'Get Started' button to initiate the process. If the NextGen ID service is missing, it means the lender has not enabled this feature.
Is NextGen ID (NGID) Financial Passport mandatory to use?
For most lenders, using NextGen ID is not mandatory but recommended. However, some lenders, such as CBA, require it, and it will be listed as 'required' within the application when applicable.
What does the applicant receive when a NextGen ID (NGID) Financial Passport request is sent?
The NextGen ID system sends a secure SMS to the applicant's registered mobile number, containing a link to access the platform. Upon clicking the link, the applicant is guided step-by-step through the digital identity verification process, ensuring a smooth and secure experience.
What if the applicant does not receive the NextGen ID (NGID) Financial Passport SMS?
If the applicant does not receive the NextGen ID SMS, first verify that the mobile number entered in the Applicants tab is correct in ApplyOnline (AOL). If your applicants are based overseas, they may not be able to access the NextGen ID service, so you will need to obtain verification of identity via other methods supported by the lender.
What happens when the applicant completes the NextGen ID (NGID) Financial Passport request?
Once the applicant completes the NextGen ID request, the status will update to "Completed" and the NextGen ID Verification of Identity (VOI) document will appear in the Documents tab within ApplyOnline (AOL).
Can I cancel the NextGen ID (NGID) Financial Passport request?
You can cancel the NextGen ID request by clicking the "Cancel Request" button. Once confirmed the button will revert back to "Get Started".
Why is the status still pending even though the applicant says they have completed the NextGen ID (NGID) Financial Passport request?
If the NextGen ID for an applicant is showing as pending but they have informed you that they have completed it, you should first ask the client to double-check that they have indeed completed the full process. If the applicant confirms completion but the status remains pending, it could be due to a delay in the status update. The status should change to 'Completed' once the process is fully done, and the NextGen ID Verification of Identity (VOI) document will populate in the Documents tab in ApplyOnline. However, if the status does not update within a reasonable time frame, contact the Mercury Helpdesk (or select 'Talk to a person' if you are currently in a support chat) for review and escalation to NextGen.
The 'Get Started' button is not available for NextGen ID (NGID)
The 'Get Started' button for the NextGen ID (Financial Passport) will not be available where the application has been submitted and has a Lender Reference Number (LRN) assigned. NextGen ID is unavailable for successfully submitted ApplyOnline (AOL) applications.
Can a previously completed NextGen ID (NGID) be transferred to a new ApplyOnline (AOL) application for the same applicants?
Currently, you cannot transfer a completed NextGen ID for the same applicants to a new application. You will need to complete the NextGen ID process again for the new application.
Can I download a copy of the Completed NextGen ID (NGID) Financial Passport Document?
Unfortunately, you cannot download a copy of the completed NextGen ID from ApplyOnline (AOL). The NextGen ID documents are uploaded automatically to AOL and are sent directly from Nextgen to the lender; AOL does not provide an option to download a copy of these documents.
Can NextGen ID be used for overseas applicants?
No. NextGen ID can not be used where the applicant is overseas. In order to submit you may need to alter the address if NextGen ID for the lender.
NextGen ID limited exceeded error
When the below error is received the document can no longer be used even if the details in the document are changed i.e. licence is renewed.
You will need to use an alternative ID document for the applicant. If you would still like to use the same ID, you can start a new application.