Once an application has been submitted in ApplyOnline (AOL), depending on the lender's policy you may not be able to edit it for resubmission.
The attached document outlines the available lenders and their policies (current as of 27th September 2023).
What do I do if my application is not able to be resubmitted?
If your application is unable to be resubmitted due to lender policy, you can clone the application and make your edits, then submit as a new application.
My application is approved for resubmission per the lender policy, however it is still locked for editing
There could be a number of reasons why your application is unable to be unlocked. Contact the Mercury Helpdesk via [email protected] or via chat by clicking Wait for the team who can escalate it to NextGen for you.
NextGen offers free training to users. Register via their website.