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Connective Assistant AI
Updated over 2 months ago

Leveraging Connective AI for Complex Lending Policy Questions

Introduction

Connective AI is a cutting-edge tool designed to streamline your navigation of lender policies for home loans. Integrated seamlessly into the Connective CRM and Research App, this tool empowers you to deliver accurate and efficient answers to your and your clients' questions. With support for over 29 leading Australian lenders, Connective AI is transforming the way you handle complex scenarios.

Accessing Connective AI

To access Connective AI, simply click the "Ask Connective AI" button located in the top navigation of the CRM and Research App. This launches a dynamic modal interface designed for seamless interaction. The modal allows you to pose detailed and multifaceted questions about lending policies, general lender terms and conditions, forms, and other important documents, ensuring prompt and accurate responses.

Capabilities of Connective AI

Connective AI is meticulously designed to:

  1. Provide Accurate Policy Information: The tool retrieves and interprets relevant data directly from associated lender files, including policies on income types, security types, terms, and conditions.

  2. Ensure Comprehensive Coverage: Supporting over 14 lenders, including top names such as Commonwealth Bank (CBA), ANZ, NAB, and Westpac, the tool delivers thorough analysis across multiple financial institutions.

  3. Deliver Clear and Consistent Answers: Responses are formatted with clarity, presenting numerical and policy data in an organized manner for ease of understanding.

  4. Handle Complex Queries: Whether you are inquiring about Centrelink income, self-employment scenarios, security policies for rural properties, or lender terms and conditions, Connective AI provides detailed, lender-specific answers.

  5. Answer Commission-Related Questions: Brokers can ask detailed questions about lender commission structures, clawback policies, and schedules. For instance, the tool can calculate commissions over time based on different lending scenarios or answer queries like, "How much will I earn if I go with this specific lender over 6 years?" or "Which lender provides the highest commission for my client's scenario?"

  6. Support Conversational Interaction: This progressive AI model enables you to refine your queries and build on previous answers, creating a conversational flow that helps narrow down information based on your needs.

  7. Advanced Calculations and Research: The tool can perform advanced calculations, such as estimating commission earnings over time or comparing policies across multiple lenders to identify the best financial outcomes for your clients.

Enhanced User Experience

Input Features

  • Text-Only Questions: Input is limited to plain text, stripped of HTML or code, ensuring secure and reliable processing.

  • Character Limits: The input accepts questions between 30 and 500 characters, guiding you to provide concise yet detailed queries.

  • Interactive Submission: Questions can be submitted by pressing Enter or clicking the Send button. Once submitted, your input is displayed in the conversation history for easy reference.

Persistent Conversations

Your session history, including previous questions and answers, is available for 72 hours, ensuring continuity and convenience.

Supported Lenders

Connective AI currently supports the following lenders:

  1. AMP

  2. ANZ

  3. Auswide Bank

  4. Bank SA

  5. Bank of China

  6. Bank of Melbourne

  7. Bank of Queensland (BOQ)

  8. Bankwest

  9. Commonwealth Bank (CBA)

  10. Connective CHL Advance

  11. Connective CHL Bridge

  12. Connective CHL Elevate

  13. Connective CHL Essentials

  14. Connective CHL Select

  15. Connective CHL Solutions

  16. Heritage Bank

  17. ING

  18. La Trobe Financial

  19. Macquarie Bank

  20. ME Bank

  21. MyState

  22. NAB

  23. Newcastle Permanent

  24. People's Choice

  25. Resimac

  26. St George

  27. Suncorp

  28. Ubank

  29. Westpac

  30. Better Choice

  31. BlueBay

  32. Homestart

  33. Military Bank

  34. P&N Bank

  35. Pepper Money

  36. Teachers Mutual

  37. UniBank

  38. Better Mortgage Management

  39. Health Professionals Bank

Using Connective AI Effectively

To maximize the benefits of Connective AI:

  1. Be Specific: Clearly articulate the details of your query, including income type, property security, or other relevant parameters.

  2. Leverage Complex Scenarios: The tool excels at processing multi-layered questions involving multiple lenders or unique client situations.

  3. Consult Key Documents: Familiarize yourself with the foundational documents mentioned earlier, as they contain essential policy information.

Disclaimer

The information provided by Connective AI is not official financial advice and should be used solely as a guidance tool to expedite your research process. While we strive to keep lender documents and the tool's knowledge up-to-date, errors may occur. Connective AI is continuously learning and improving over time. Your feedback is invaluable in enhancing the tool's accuracy and functionality.

All user queries are recorded to improve the AI model's training and quality. Please refrain from entering any personally identifiable information (PII) or sensitive client data when using the tool.

Connective AI is an indispensable tool, simplifying the process of navigating intricate lender policies. With its ability to retrieve, analyze, and present comprehensive policy details—including commission structures, clawback policies, and long-term earnings potential—you can confidently address client questions and identify the best solutions for their needs. As the tool continues to evolve and expand its lender support, it will remain a cornerstone of efficiency and accuracy in the lending process.

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