Connective

Questionnaires provide an efficient way to collect data from clients as well as assisting you to meet your compliance responsibilities. You can attach a questionnaire to an opportunity in seconds using Mercury Nexus.

How do I add a questionnaire to an opportunity?

In the CRM app select Opportunities from the main left-hand menu.

Navigate to Questionnaires in the sub left-hand menu.

Search for the appropriate questionnaires, highlight and click Choose. The questionnaires will now be visible in the list.

1. In the CRM app select Opportunities from the main left-hand menu.
2. Open the relevant Opportunity.
3. Navigate to Questionnaires in the sub left-hand menu.
4. Select +Add 
5. Search for the appropriate questionnaires, highlight and click Choose. The questionnaires will now be visible in the list.

How do I send a questionnaire to my client?

To email the questionnaire to your client:

Ensure the correct applicant is listed and check the Invite

1. In the CRM app select Opportunities from the main left-hand menu.
2. Open the relevant Opportunity.
3. Navigate to Questionnaires in the sub left-hand menu.
4. Highlight the relevant questionnaire.
5. Click Send Email.
6. Ensure the correct applicant is listed and check the Invite
7. Click Send.

Note: In order to send any email from Nexus you will need an <a href="https://wiki.connective.com.au/en/articles/505-setting-up-email-signatures-profiles-in-nexus">Email Profile (signature)</a>.

How to complete the questionnaire on the client's behalf?

To complete the Questionnaire on the client's behalf:

Navigate to Client Centre in the sub left-hand menu.

Use the Link Existing button to link the Questionnaire to the Client Centre.

You can add the answers via the linked Client Centre instance.

1. In the CRM app select Opportunities from the main left-hand menu.
2. Open the relevant Opportunity.
3. Navigate to Client Centre in the sub left-hand menu.
4. Use the Link Existing button to link the Questionnaire to the Client Centre.
5. Click the Refresh Preview button.
6. You can add the answers via the linked Client Centre instance.

Note: If the Questionnaire is not linked to a Client Centre instance you will not see the applicants names listed.

How to access questionnaire in an opportunity?

To access the Questionnaire in an opportunity:

Navigate to Questionnaire in the sub left-hand menu.

Double click on the existing Questionnaire to launch it in a new tab.

If you receive an error stating "An error has occurred while processing your request" then liaise with the user with Principal Owner access to confirm, the Admin check box is ticked for your user account under Manage Users section in Admin app.

1. In the CRM app select Opportunities from the main left-hand menu.
2. Open the relevant Opportunity.
3. Navigate to Questionnaire in the sub left-hand menu.
4. Double click on the existing Questionnaire to launch it in a new tab.
5. If you receive an error stating "An error has occurred while processing your request" then liaise with the user with Principal Owner access to confirm, the Admin check box is ticked for your user account under Manage Users section in Admin app.