Use this guide to configure the Client Details and Financials module within a Client Portal request in Mercury Nexus. This module allows you to collect structured personal and financial information directly from your clients.
Before accessing Request Builder, ensure contacts have been configured correctly in Basic Settings, including household structure and applicant selection.
You can configure this module while the request is in Draft, Sent (Not Opened) or Client In Progress status. It locks when the client submits the request or you close it.
Access the Client Details and Financials module
Open the relevant Opportunity.
Select Client Portal from the side navigation.
Double-click the request to open it.
Select Request Builder from the left-hand panel.
Locate Client Details and Financials.
Enable the module using the master toggle in the top right
Configure personal detail sections
The top section controls which applicants complete:
Personal details
Address history
Employment history
For each section:
Tick the checkbox beside the applicant’s name.
Untick applicants who do not need to complete that section.
Each applicant completes their own personal and employment details.
Use this to:
Avoid duplication
Exclude non-borrowers where appropriate
Control data collection for guarantors
Enable or disable financial sections
You can control which financial sections are required.
For each section:
Toggle Enable module on or off.
Available modules include:
Properties and Mortgages
Assets
Debts
Support Payments and Other Income
Living Expenses
Only enabled sections will appear in the Client Portal.
Understand how clients complete this module
When the request is sent:
Each applicant receives their own dedicated portal link.
They see only the sections assigned to them.
Completion contributes to the overall request progress percentage.
If multiple applicants are included in the request:
Personal details are completed individually (unless the Let either applicant complete the other's details toggle is enabled).
Financials are completed by the assigned applicant only.
Best practice before sending
Before sending the request:
Confirm the correct applicant is assigned to financials
Ensure all required financial modules are enabled
Exclude unnecessary sections to reduce client workload
Confirm employment and address sections are enabled where required
Need help?
If you need help managing Client Details and Financials in Mercury Nexus, contact your Partnership Manager or email [email protected].