There are two Types of Errors :
Data Error (Issue with your application)
System Error (Issue with the Lender System)
Data Error
You can troubleshoot these types of errors by checking the error message. This can be done by going into the Activity Tab
To expand the Application Activity items please click on See full details toggle
Tips:
Look for Keyword in the error message. Ex: The value "Meander". This is an issue with the street type Meander. Check for any address that as a street type "Meander" and amend it accordingly and resubmit the application.
If you are unable to find the error or if it is not clear, please contact Mercury Helpdesk via email [email protected] or clicking the Wait for the team button in an active chat and the team will be happy to assist.
System Error
System Errors can occur due to Lender Gateway Outage or if the lender is performing a System Maintenance.
If you are unable to find the error or if it is not clear, please contact Mercury Helpdesk via email [email protected] or clicking the Talk to a person button in an active chat and the team will be happy to assist.
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