The Compliance Checklist in ApplyOnline ensures you have completed and uploaded the minimum required NCCP compliance documents before submission.
These requirements are mandatory for Connective Credit Representatives.
What is the Compliance Checklist?
The Compliance Checklist verifies that you have:
Completed required NCCP documents in Mercury
Uploaded them into ApplyOnline
The minimum required documents are:
Connective Credit Representative Credit Guide
Preliminary Assessment
Credit Proposal Disclosure
Step-by-step guide
Step 1 – Generate documents in Mercury
Complete the required compliance documents in Mercury.
Save a copy of each document to your desktop.
To access the compliance file checklist, open a Task or Note in Connective CRM, type the
@symbol, and select the snippet named "compliance checklist."Navigate to the Disclosure Documents section in Connective CRM to generate the required compliance documents.
Important
You must also retain these documents in Mercury under the relevant Opportunity.
Step 2 – Upload documents in ApplyOnline
When ready to submit the application:
Open your application in ApplyOnline.
Navigate to the Supporting Documents section.
Locate the Compliance Checklist tab.
Upload:
Credit Guide
Preliminary Assessment
Credit Proposal Disclosure
Switch the view/filter to "Outstanding" in the Documents tab to identify items still required for submission.
Only these completed documents are required for the checklist.
Note
If you cannot see the light grey Compliance Checklist column, try zooming out in your browser.
Step 3 – Validation check
Your application will not proceed if the minimum required NCCP documents have not been uploaded.
You will receive an error message prompting you to complete the Compliance Checklist.
Step 4 – Lenders that do not support Supporting Docs
Some lenders (e.g. Adelaide Bank, Bankwest) do not support Supporting Docs in ApplyOnline.
In these cases, a message will appear indicating this limitation.
You are still required to upload the Compliance Checklist documents in ApplyOnline to satisfy Connective requirements.
Important
These documents are not sent to the lender. They are required for Connective compliance purposes only.
Best practice tips
Complete compliance documents in Mercury before starting AOL submission.
Confirm documents are signed where required.
Double-check uploads before submitting.
Retain all documents in Mercury for audit and file review purposes.
Store all communication (notes, emails, copies of messages) on the opportunity record.
Record comprehensive file notes documenting every interaction (meetings, calls, verification steps).
Add a narrative summary explaining how the recommended credit product meets the customer's needs.
Training and further support
NextGen offers free ApplyOnline training:
Need help?
If you need assistance with compliance documents in ApplyOnline, contact your Partnership Manager or email [email protected]. For detailed guidance on verifying a client's financial position and required documents, refer to the Connective Wiki.