You are required to make reasonable enquiries about a client's requirements, objectives and their current financial situation.
The majority of this information can be captured and recorded in the Needs Analysis questionnaire generated from Nexus.
For our credit representatives, it is a mandatory requirement that this needs analysis is completed in full in Nexus. The questions and answers are auto-populated on the preliminary assessment as well.
The needs analysis can be generated in the Questionnaires tab on the left-hand side in Nexus.
Tip: If your client provides credit check consent through the Needs Analysis questionnaire in the Client Portal, you do not need to obtain a signed Privacy Consent Form.
Note: A paper based Fact Find Needs Analysis questionnaire template can also be found in the Admin App General Documents section. This could be used where the client is unable to access the online Client Portal.
Need help?
If you need help with completing the Needs Analysis or have questions about responsible lending requirements, email [email protected]