If contact data is not updating correctly between Mercury and the Digital Marketing Hub (DMH), you can manually re-trigger the sync. This ensures eligible contacts are pushed from Mercury into DMH so your marketing data remains current.
Before you start
Important
For best results, complete this process while logged in as the Principal Owner in Mercury.
Access your contacts in Mercury
Log in to Mercury.
From the dashboard, select CRM.
In the left-hand menu, select People.
[screenshot: Mercury CRM People menu]
Filter contacts to be re-synced
Apply the following filters to identify contacts eligible for syncing to DMH:
Email: contains “@”
DMH: True
Email bounced: False
No email marketing: False
These filters ensure only valid, contactable records are sent to the Digital Marketing Hub.
Re-sync contacts to Digital Marketing Hub
Select the DMH button above the contacts table.
Choose Add all to DMH.
This action re-triggers the sync from Mercury to the Digital Marketing Hub.
Note
Depending on the number of contacts, updated data may take a few minutes to several hours to appear in DMH.
What happens next
Once the sync is complete, your contact records should update automatically in the Digital Marketing Hub. Depending on the number of contacts, the updated data should appear in the Digital Marketing Hub within a few minutes to a few hours. No further action is required unless contacts still fail to appear or update.
Need help?
If contact data is still not syncing correctly, contact your Partnership Manager or email [email protected]