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Contact data not updated in Digital Marketing Hub

Updated over 10 months ago

If you notice that contact data isn't updating correctly between Mercury and the Digital Marketing Hub, follow the steps below to re-trigger the data sync.

Steps to Re-Sync Contact Data

  1. Log in to Mercury

    • Make sure to log in from the Principal Owner's account for the best results.

  2. Access the CRM

    • Go to your Mercury dashboard and click on CRM.

    • In the left-hand menu, click People.

  3. Filter contacts for syncing

    • Apply the following filters to select the contacts that need to be synced to the Digital Marketing Hub (DMH):

      • Email: Contains "@"

      • DMH: True

      • Email Bounced: False

      • No Email Marketing: False

  4. Bulk sync contacts

    • Click the DMH button above the contacts table.

    • Click Add All to DMH.

This process will initiate the re-sync of contacts from Mercury to the Digital Marketing Hub. Depending on the number of contacts, the updated data should appear in the Digital Marketing Hub within a few minutes to a few hours.

Need Further Assistance?

If the issue persists, please submit a support ticket to the Digital Marketing Hub team at [email protected].

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