If you change your business entity or update your Australian Business Number (ABN) or Australian Company Number (ACN), you must also update your details with Connective. This ensures your membership, compliance records and key documents reflect your current trading entity and ownership.
When you need to update your ABN or ACN
You should notify Connective and update your details when you:
Change business entity (for example, from sole trader to company or trust)
Receive a new ABN or ACN for your entity
Change your legal business name linked to your ABN/ACN
Keeping your entity information current helps Connective meet regulatory and lender requirements.
Important: If you change entity, you may also need to update your details directly with lenders and industry bodies.
Information and documents you need
To update your ABN/ACN with Connective, complete a Full Member application form and provide supporting documents that show your new entity details.
You will need:
Updated professional indemnity (PI) insurance schedule showing the new business name and ABN/ACN
Updated Australian Financial Complaints Authority (AFCA) membership certificate showing the new business name and ABN/ACN
Updated Australian Credit Licence (ACL) showing the new business name and ABN/ACN (if applicable)
Confirmation that you have updated your Mortgage & Finance Association of Australia (MFAA) or Finance Brokers Association of Australia (FBAA) records (if applicable)
If your new entity contains additional or removals of directors, please see instructions on how to complete this update [Change of Directorship | Connective Wiki].
Tip: Check that your new entity name and ABN/ACN are consistent across all documents before submitting them. If you are unsure or require further information, please contact the Applications team at [email protected].
Providing supporting documents
Attach clear, legible copies of all supporting documents:
PI insurance schedule
AFCA membership confirmation
ACL (if you hold a licence)
Updated MFAA/FBAA records
Supporting documentation for additional directors (if applicable)
Important: Documents must show the new entity’s full legal name and ABN/ACN. Connective may request updated documents if details are inconsistent.
Sending your documents to Connective
Send your completed Full Member application form and supporting documents to [email protected].
Use a subject line such as:
ABN/ACN update – <Your business name>
What happens after you submit
After you submit your documents:
The Applications team reviews your form and attachments
They will contact you if anything is missing or unclear
Once approved, your membership records will be updated to reflect your new entity
Updating Connective records does not automatically update lenders or external bodies so our accreditation team will notify lenders to update their databases on your behalf. Please allow at least 24 hours for lenders to make this update or contact your lender BDM if you need this escalated.
Need help?
If you need help updating your ABN/ACN, contact your Partnership Manager or email [email protected].