Use this guide to understand why adjustments appear on your RCTIs and how to review the details in the Commissions app.
What is an RCTI?
A Recipient Created Tax Invoice (RCTI) is the document Connective issues to you each time commission is paid. It shows:
your total commissions
deductions and adjustments
GST and net amounts
clawbacks, offsets or fee recoveries
You can access all RCTIs in the Commissions app in Mercury Nexus
Common reasons for adjustments
Why adjustments appear on your RCTIs
Adjustments may occur for a range of reasons. The most common include:
Advance Payments instalments
If you receive advance payments, instalments are automatically deducted from your future commissions.
Recovery of unpaid Partner Fees
Outstanding monthly Partner Fees may be recovered through a commission adjustment.
Negative RCTIs
Negative RCTIs occur when the amount you owe Connective (usually due to clawbacks) is greater than the commission earned in that period.
Commission Management Fees (resigned groups only)
For groups that have resigned from Connective, Commission Management Fees may be deducted as part of the transition.
How to view adjustments in the Commissions app
You can view adjustment details within each commission statement.
To view them:
Log in to Mercury Nexus.
Open the Commissions app
Select the relevant commission period.
Scroll to the Adjustments section.
Review the Comments column for an explanation of the adjustment.
Tip:
If an adjustment relates to a clawback, you may see the loan ID, lender and date of discharge listed in the comments.