This article is about the invoices you receive from Connective for Partner Fees and other Connective services. For Commission RCTI information see articles about the Commissions App, and for Asset Finance lender invoices see How to Generate an Invoice from Mercury.
What your Connective invoices include
Connective invoices cover Partner Fees and any additional services your business has subscribed to, such as Digital Marketing Hub. These fees are invoiced monthly in advance, and the invoice is usually issued around the 26th of the month prior to the billing period.
Your Invoices will be emailed to you, and are also available in Mercury.
See Understanding your Connective Fees for an explanation of the charges and fees that may appear on your invoice
Access your invoices in Mercury
You can view past and current invoices in Mercury at any time.
Open the Commissions App.
Select the Invoices tab.
Paying your Invoice
Invoices are payable by Direct Debit (DD) at the beginning of the month to which they relate. Payment is processed on the 1st or 2nd business day of the month. The exact date appears on each invoice.
If your DD is rejected or cancelled, you must arrange payment by another method as soon as possible to avoid disruption to your Connective access or commission payments.
If you are experiencing difficulty paying your invoice, contact the accounts team at [email protected] or speak with your Partnership Manager.
Please note: You may be charged a dishonour or processing fee by your bank if there are insufficient funds in your account on the invoice due date.
Payment Methods
Connective offers payment by Direct Debit via:
Bank account
Credit card
Direct Debit is processed on the invoice due date.
Outstanding Fees
In line with your member agreement, Connective is entitled to deduct any overdue fees, or other amounts due to Connective, from your commission payments.
Change your invoice email address
If you need to update the email address where invoices are sent:
Contact the accounts team via the Help function in Mercury, or
Email [email protected].
For privacy and security, the request must be submitted or approved by an owner or director of your business. Connective may verify the request with a listed owner or director.
Change your payment details
If you need to change the bank account or credit card you use to pay you Connective invoice please refer to the following help article:
Query an invoice
If you have a question about a charge or need clarification, you can:
email [email protected], or
submit a query through the Help function in Mercury.
Need help?
If you need help with your Connective invoices or billing details, contact your Partnership Manager or email [email protected].