Use this guide to update your banking details for membership fees and commission payments in Mercury Nexus. You can also manage pending changes or update details if your group is resigned.
Access the membership centre
Log in to Mercury Nexus.
Navigate to the Membership Centre.
Select Manage bank account details.
Update banking details for membership fees
Principal owners can manage membership fee payments within the Membership Centre.
Use direct debit
Select Update details under Membership fees.
Choose Direct Debit from the Payment Method dropdown.
Enter:
BSB
Account name
Account number
If required, tick Apply to Commission Payments to use the same account.
Select the Effective date.
Click Save changes.
Read the disclaimer and select Confirm & agree to authorize the update.
Note: The effective date has a three-day lead time.
The Change pending date will appear under the Membership fees section.
Use a credit card
Select Update details under Membership fees.
Choose Credit Card from the Payment Method dropdown.
A direct debit request form will be emailed to you automatically.
Return the completed form to process the change.
Click Save changes.
Read the disclaimer and select Confirm & agree. Note: Admin fees apply for credit card payments: 1.3% for Visa/Mastercard and 2.3% for American Express (Amex).
Note: All principal owners will receive an email advising them of the pending change.
The Change pending date will appear under the Membership fees section.
Update banking details for commission payments Important: For security reasons, Connective support cannot update payee bank details on your behalf. Payee details must be created and maintained by the entity that originally set them up, such as your brokerage or its authorized principal/director.
Always ensure updates to bank account details are made through secure and official channels. Avoid sharing sensitive information via unsecured methods.
Select Update details under Commission fees.
Enter or update:
BSB
Account name
Account number
Tick Use these account details for Asset Finance Commission if applicable.
Select the Effective date.
Click Save changes.
Read the disclaimer and select Confirm & agree.
Complete two-factor authentication by entering the 6-digit SMS code.
Note: The effective date has a three-day lead time. Allow 2–3 business days for changes to be reflected in the system.
Verification of Changes: Connective has transitioned its commissions banking from ANZ to Westpac. The updated bank account details provided in official communications are accurate and should be used.
Special Notes for Asset Finance Commissions: For Asset Finance commissions, use the CLS CAF Comms account. Note that the bank account remains the same except for the last three digits, which have changed from 476 to 513.
The Change pending date appears in red under the Membership Centre.
Adding Payees and Linking to Virtual Branches
Enable Commission Splits Access: Ensure that your Commission Splits permission is enabled. Without this access, you cannot create or link payees.
Create a New Payee: In Mercury, go to
Commissions > Manage Payees > Addto create a new payee. Enter the required bank account and other details.Link to a Virtual Branch: After creating the payee, link them to the relevant Virtual Branch to ensure that upfront and trail commissions are paid to the correct account.
Broker Group-Specific Updates
If your commissions are routed through a broker group (e.g., via commission splits):
Contact the Broker Group Owner: Updates must be made within the broker group’s system by the owner or an authorized party.
Security Restrictions: Connective staff cannot access or modify details in broker group systems for security reasons.
Request the Update: Reach out to the broker/group owner or the party managing the commission splits to request the update in their portal.
Update banking details if the account is resigned
If the broker or partner group is resigned and managed under Commissions Management:
A director of the group must email [email protected] with the new bank details.
All directors must be included in the email.
Important: Changes cannot be made in Mercury Nexus once the group is resigned.
Cancel a pending change
Go to the Membership Centre.
Select Manage bank account details.
Locate the pending change.
Click Cancel update.
Update a pending change
Go to the Membership Centre.
Select Manage bank account details.
Locate the pending change.
Click Update details.
Make the required changes and click Save changes.
Acknowledge the disclaimer and select Confirm & agree.
Note: All principal owners will receive an email advising them of the uploaded pending change.
Need help?
If you need help updating your banking details in Mercury Nexus, contact your Partnership Manager or email [email protected].