Overview: Learn how to update banking details for membership fees and commission payments in Mercury Nexus.
Category (tags): Membership Centre, Mercury Nexus, Commissions, Payments, Administration
Audience: Mortgage, Asset Finance and Commercial Brokers
Update banking details for membership fees
Principal owners can manage membership fee payments through the Membership Centre.
Using direct debit
Access the Membership Centre via Mercury Nexus.
Select Manage bank account details.
Click Update details under Membership fees.
Choose Direct Debit in the Payment Method dropdown.
Enter the following details:
BSB
Account name
Account number
Tick Apply to Commission Payments if you want these same details used for commission payments.
Select the Effective date.
Note: The effective date has a three-day lead time.
Click Save changes.
Read the disclaimer and click Confirm & agree to authorise the change.
Note: All principal owners will receive an email advising them of the pending change.
The Change pending date appears under the Membership fees section.
Using a credit card
Access the Membership Centre via Mercury Nexus.
Select Manage bank account details.
Click Update details under Membership fees.
Choose your Credit Card in the Payment Method dropdown.
A direct debit request form will be emailed to you automatically.
The change will be processed once the completed form is returned.
Click Save changes.
Read the disclaimer and click Confirm & agree to authorise the change.
Note: All principal owners will be emailed advising of the pending change.
The Change pending date appears under the Membership fees section.
Update banking details for commission payments
Access the Membership Centre via Mercury Nexus.
Select Manage bank account details.
Click Update details under Commission fees.
Enter or update:
BSB
Account name
Account number
Tick Use these account details for Asset Finance Commission if applicable.
Select an Effective date.
Note: The effective date has a three-day lead time.
Click Save changes.
Read the disclaimer and click Confirm & agree.
Complete two-factor authentication by entering the 6-digit SMS code.
Note: All principal owners will be emailed advising of the pending change.
The Change pending date appears under the Membership Centre in red text.
Update banking details if the account is resigned
If the broker or partner group is resigned and in Commissions Management:
A director of the group must email [email protected] with the new bank details.
All directors must be included in the email.
Cancel a pending change
Access the Membership Centre via Mercury Nexus.
Select Manage bank account details.
Find the pending change and click Cancel update.
Update a pending change
Access the Membership Centre via Mercury Nexus.
Select Manage bank account details.
Find the pending change and click Update details.
Make required updates and click Save changes.
Acknowledge the disclaimer and click Confirm & agree.
Note: All principal owners will be emailed advising of the updated pending change.
