Request a custom lender
If the lender is not on the Connective panel, you must request it through the Mercury Helpdesk.
Principal Owners must submit the request to the Mercury Helpdesk.
Email [email protected] and include the following details:
Full broker name
Connective Adviser (CA) number
Full lender name
Whether the lender is Residential or Commercial
The Helpdesk will confirm once you have access to the custom lender portal.
Handling SMSF Loans in Mercury
Entering an SMSF Loan
Create an Opportunity and select the correct type for Commercial/Business or SMSF company entity.
Upload all supporting documents required by the lender, including director/trustee requirements.
Maintain detailed file notes for all interactions (client, lender, third parties) across all channels.
Do not complete regulated compliance items (e.g., NCCP/BID disclosures, Needs Analysis questionnaire).
Record Assets & Liabilities (A&L) for the borrowing entity (company). Personal A&L may be listed under individual guarantors/directors if required by the lender.
SMSF Purchases
Enter an SMSF purchase as a commercial deal in Mercury.### Troubleshooting Common Issues
Product Visibility
If the “Connective Solution Commercial SMSF” product is not visible during product selection, untick the “Filter by LVR” option and search again. This will display the Connective Solutions Commercial products.### Next Steps After Off-Panel Lender Approval
Arrange accreditation directly with the chosen lender and confirm payment arrangements.
Set up commercial agreements directly with the lender, as Connective does not handle loan referral agreements.
Ensure compliance with all requirements, including Best Interests Duty (BID) where applicable.
Complete the preliminary assessment and include the off-panel lender in your product comparison.
Add and maintain the custom lender and products in Mercury as part of the opportunity setup.
Access the custom lender portal
Once access is granted:
Log in to Mercury Nexus.
Click the Membership Centre tile on your dashboard.
Select Update Custom Lender.
You will be redirected to the custom lender portal.
If you cannot see the Membership Centre tile
The Membership Centre tile is visible to Principal Owners only.
Approval for Membership Centre access must be granted by an authorized approver.
Non-Principal Owners can request access via the Mercury Helpdesk. Authorisation from a Principal Owner is required.
Once approved, the Membership Centre tile will appear on the Mercury login page.
Approved users can access the portal after logging into Nexus via:
Manage lender details
When you open the lender portal, you will see your custom lender connections.
Select the lender you want to update.
You must save changes on each tab before moving to the next.
Update general lender settings
In the General tab, you can manage:
Account name
Website
Servicing settings
Plug rate
Servicing review status
You can also manage Income types and Security types here.
Important
You must add at least one Income type and one Security type. Without these, your products will not appear in Mercury searches.
Add or update products
Go to the Products tab to manage lender products.
Add a new product
Scroll to the bottom and click Add New Product.
Complete all required fields, including:
Security types
Lenders Mortgage Insurance (LMI)
Product comments
Scroll down and click Save and publish.
Note
Saving may take a few minutes if many products are loaded.
Important
You must select either Full Doc or Low Doc, and either Svr or Fixed.
If these fields are not selected, the product will not appear in Mercury searches.
Edit an existing product
Click Open next to the product.
You can update:
Product type
Loan type
Loan term
Minimum and maximum loan amounts
Assessment terms and rates
Click Save general changes.
Remove a product
Click the cancel button next to the product.
Add product features
Go to the Features tab.
Click Add Another to add a feature.
Enter:
Availability
Feature name
Description
Click Save feature changes.
Add fees
Go to the Fees tab.
Click Add Another.
Enter:
Availability
Fee type
Fee description
Fee value
Click Save feature changes.
Add rates
Go to the Rates tab.
For fixed rates, add each rate line individually. Each line will display as a product in Mercury Nexus.
Click Add Another and enter:
Number
Rate type
Rate value
Duration
Click Save feature changes.
Add discount types and discounts
Use the Discount types tab to define state and discount type.
Use the Discounts tab to define:
Discount type
Lower and upper loan amounts
Lower and upper loan-to-value ratio (LVR)
Standard value
Save your changes on each tab.
Publish your lender updates
After completing all required updates, click Publish Product.
Navigate back to Mercury Nexus and confirm your products appear correctly in searches.
Tip
Always test your products in Mercury Nexus after publishing to ensure filters and pricing display correctly.
Custom lender limitations
For custom lenders, you can only manage:
Lender website address
Lender products
Lender logo
To update a lender logo, email it to the Mercury Helpdesk.
You cannot add:
Lender contact details
Lender documents within the custom lender portal
To upload lender documents, use the General Documents section in the Admin App.
Submitting to Apply Online or LoanApp
Custom lenders are not integrated with Apply Online or LoanApp via Nexus Opportunities.
You must contact the lender directly to confirm their submission process.
Need help?
If you need help requesting or managing a custom lender in Mercury Nexus, contact your Partnership Manager or email [email protected].