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Troubleshoot common errors that prevent you from launching or submitting an Apply Online (AOL) application from Mercury Nexus.

Unable to lodge or launch an Apply Online application

Invalid accredited broker code / User Set to Inactive

Learn how to resolve common permission and authentication errors when accessing ApplyOnline (AOL) from Mercury Nexus.

Unable to access ApplyOnline (AOL) – permission or invalid key errors

Error on Submission - Settlement Date is on a Public Holiday

Learn how to identify and resolve common ‘Error on Submission’ messages in ApplyOnline (AOL).

ApplyOnline (AOL) Error on Submission – FAQs

Issues that can Prevent Submission with Apply Online

Find answers and get help from Intercom Support and Community Experts

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