Apply Online application but it hasn't gone through to the lender, any error messages will be shown in the Status Tracking tab.
Invalid Accreditation Details errors
The following errors relate to invalid accreditation details.
Error | Lender |
Invalid Broker Accreditation ID | AMP |
Data Error/s
| ANZ |
Input validation failed - The user submitting the application is set to inactive | Bankwest |
Individual is Inactive (######). Please contact Shared services | Bank of Melbourne |
Submission of Application ####### was unsuccessful. Error Message: Invalid Agent Error Details | CBA |
The specified user ###### does not have access to bureau customer 0 | Firstmac |
Unique Broker ID -******* cannot be matched. Application has been rejected | Gateway |
Invalid Broker | Homeside |
Decoding Failure: Unable to locate originator record for id - ####### | Homestart |
Invalid accredited broker code | Suncorp |
[Sales Channel - Consultant Unique ID] invalid | YBR |
Invalid Accreditation Details validation errors
The Loan Writer's accreditation details (Broker ID) are not valid and have been rejected by the Lender's systems. The Broker ID can be found in the Summary tab.
Some lenders use both the Broker ID and Mobile number to validate the Broker ID is valid. If you have more than one mobile number it is possible the lender has the other number on file.
To update your number on file contact the Lender to confirm the number and Broker Code for the Loan Writer prior to re-submission.
Note: If accreditation details have only just been issued by the lender it can take up to 48 hours before their system will accept applications