Error

Lender

Message: Decoding Failure: Originator #### is no longer active
This error from the lender's system usually indicates an issue with the broker ID entered in the application.

Please review the broker ID entered prior to resubmission.

Newcastle Permanent

Invalid Broker Accreditation ID
Please contact the AMP Banking Originator/Planner Hotline on 1300-300-400 to confirm your Accreditation ID

AMP

Data Error/s
Originator ID/TPMI; The following field is invalid
ApplicationBatch[1]/Application[1]/BusinessChannel[1]/Identifier[1]/@UniqueID
Originator ID/TPMI; The following field is invalid.

​System Error/s
Part of the electronic submission process did not complete successfully. Please contact the ANZ Technical Support Team to rectify this error, or try re-submission again later.

ANZ

Input validation failed - The user submitting the application is set to inactive

Bankwest

Individual is Inactive (######). Please contact Shared services

Bank of Melbourne

Submission of Application ####### was unsuccessful. Error Message: Invalid Agent Error Details

CBA

The specified user ###### does not have access to bureau customer 0
The specified user ###### does not have access to broker 0

Firstmac

Unique Broker ID -******* cannot be matched. Application has been rejected

Gateway

Invalid Broker
The Broker details could not be validated. User ##### is not valid at this service.

Homeside

Decoding Failure: Unable to locate originator record for id - #######

Homestart

Invalid accredited broker code

Suncorp

[Sales Channel - Consultant Unique ID] invalid

YBR