Apply Online application but it hasn't gone through to the lender, any error messages will be shown in the Status Tracking tab.
Invalid Accreditation Details errors
The following errors relate to invalid accreditation details.
To address these errors, follow these general troubleshooting steps:
Verify the broker/accreditation ID is entered exactly as issued by the lender, avoiding common typos like confusing the letter "O" with the number "0".
If the accreditation ID field is locked, open the application for editing, update the broker ID where allowed, save the changes, and resubmit.
Contact the lender to confirm that your accreditation is active and correctly set up for submissions.
Error | Lender |
Message: Decoding Failure: Originator #### is no longer active
Please review the broker ID entered prior to resubmission.
| Newcastle Permanent |
Invalid Broker Accreditation ID | AMP |
Data Error/s | ANZ |
Input validation failed - The user submitting the application is set to inactive | Bankwest |
Individual is Inactive (######). Please contact Shared services | Bank of Melbourne |
Submission of Application ####### was unsuccessful. Error Message: Invalid Agent Error Details | CBA |
The specified user ###### does not have access to bureau customer 0 | Firstmac |
Unique Broker ID -******* cannot be matched. Application has been rejected | Gateway |
Invalid Broker | Homeside |
Decoding Failure: Unable to locate originator record for id - ####### | Homestart |
Invalid accredited broker code | Suncorp |
[Sales Channel - Consultant Unique ID] invalid | YBR |
Invalid Accreditation Details validation errors
The Loan Writer's accreditation details (Broker ID) are not valid and have been rejected by the Lender's systems. The Broker ID can be found in the Summary tab.
Ensure the broker/accreditation ID is entered exactly as issued by the lender, paying attention to common typos such as confusing the letter "O" with the number "0". If the accreditation ID field appears locked, open the application for editing, update the broker ID where allowed, save the changes, and attempt resubmission again.
Some lenders use both the Broker ID and Mobile number to validate the Broker ID is valid. If you have more than one mobile number it is possible the lender has the other number on file. Ensure the details listed including Broker Number, Mobile Number, Address and Email are correct.
For NAB-specific issues, ensure that your personal details (first name and last name) in ApplyOnline exactly match the details held by NAB. Specifically, check that the first and last name fields are not swapped and correct any discrepancies to ensure the broker accreditation verifies successfully.
If any of these details have changed since gaining Accreditation you may need to contact the lender to have them update their records.
If the issue persists, contact the lender directly to confirm your accreditation status and ensure all details are up-to-date. This may involve verifying your broker ID, mobile number, and other personal details.
To update your number on file contact the Lender Directly to confirm the number and Broker Code for the Loan Writer prior to re-submission.
Additionally, double-check all entered details, including the accreditation ID and personal information, for accuracy before resubmission. If issues persist, consider reaching out to Connective support for further assistance.
Note: If accreditation details have only just been issued by the lender it can take up to 48 hours before their system will accept applications
For first-time submissions, note that the lender's system may not yet recognize your accreditation ID. In such cases, the system may display an orange warning, but you can still proceed to lodge the application by entering the accreditation ID and submitting it.