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Error on Submission - Settlement Date is on a Public Holiday
Error on Submission - Settlement Date is on a Public Holiday
Updated over a week ago

Some Lenders will not accept applications with the settlement date on a public holiday or weekend.

Settlement Date on a Public Holiday

The following error will display in the Status Tracking tab if the Lender does not accept applications with a settlement date on a Public Holiday.

To resolve this issue, go to the Loan Details tab and ensure the Settlement Date is not a public holiday.

If you are unable to find the error or if it is not clear, please contact Mercury Helpdesk via email [email protected] or clicking the Wait for the team button in an active chat and the team will be happy to assist.

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