Most Lenders attach documents directly to your Apply Online application and send them through after the application has been submitted via the Document Checklists.
Attached documents
If the Lender has not received the documents go to the Supporting Documents tab, and make sure you have clicked Send to Lender.
If you have any crosses next to documents (as illustrated below) you need to add an Exception to REMOVE these crosses, then the Send to Lender button will become available.
Once all documents have been sent, the Send to Lender button will be greyed out, and there will be a Submitted At time allocated.
Supporting Documents Checklist
- If a condition has at least one verified document, only the verified pages of the verified documents will get sent.
- If a condition has no verified documents (and does not need documents attached to be verified), all documents will be sent.
NextGen offers free training to users. Register via their website.
If you are presented with an error in the Supporting Documents section, please contact Mercury Helpdesk via email [email protected] or clicking the Wait for the team button in an active chat and the team will be happy to assist.