We know learning a new system can be overwhelming, that’s why we created the Connective Wiki. A virtual treasure trove of resources. Mercury Nexus articles come with images and videos to ensure you can confidently use Mercury Nexus to its fullest.
You can also search for answers using the help desk icon located in the top menu of Mercury Nexus.
How do I contact the Mercury Helpdesk?
You can contact the Mercury Helpdesk by using the Connective Chat
Navigate to the Mercury help icon located in the top menu bar of all apps.
Type in the question you have.
You’ll be provided a suggested answer based on the question you have provided.
If you still require assistance, follow the prompts to be forwarded to a team member.
The Helpdesk is staffed between 9:00am and 6pm AEST, however you can submit a query at any time and if a support agent needs to get involved then a response will be provided during the hours outlined above.
Otherwise, choose the department your query relates to and member of that support team will get in touch.
Note : By providing a clear question in your first communication you increase the likelihood of having your query resolved in a short timeframe.
Send an email to the Mercury Helpdesk
You can also contact the Helpdesk via email at [email protected] or using one of the below email addresses:
Accreditations Support: [email protected]
Accounts Support: [email protected]
Commissions Support: [email protected]
Compliance Support: [email protected]
Connective Asset Finance Support: [email protected]
Mercury & Apply Online Support: [email protected]
Digital Marketing Hub Support: [email protected]
Property Tools Support: [email protected]
You can expect contact from the relevant support team within two business hours of creating your request.
Call the Mercury Helpdesk via Phone
You can contact the Mercury Helpdesk via phone by calling 1300 656 637, then press Option 1 > Option 1 again.
Note. If you call the Helpdesk, please ensure you have already submitted a Helpdesk ticket via chat or email and have your ticket number ready.
How do I give the Helpdesk access to my computer?
In order to troubleshoot some problems, the support team on the Helpdesk may be required to remote into your computer. We use a free third-party application called TeamViewer which you will need to download and install using one of the links below:
The support team member will require the TeamViewer ID and Password in order to connect. Once the issue has been resolved you can simply close TeamViewer to disconnect.