Passwords provide the first line of defence against unauthorised access to your account and information. When your account is created in Mercury Nexus an initial password will be set, however it is a good idea to change that on your first log in.
How can I generate a strong password and what are the criteria for a Mercury Nexus password?
In order to create a more secure password that also meets the requirements for the Mercury Nexus password policy, the password must:
Be a minimum of 8 characters long, consisting of both letters and numbers.
Include at least one special character, such as $, %, or ? (e.g. Banana$%?!).
Not be a repetition of the same numbers, letters, or symbols, as this will result in a weak password, regardless of its length (eg. 11111111111, qqqqqqqq, !!!!!!!!!!).
Please note that any password with 7 characters or less will be considered too short, resulting in the Confirm Password box remaining greyed out.
How can I reset my Mercury Nexus password if I have forgotten it?
In the event that you have forgotten your password to access Mercury Nexus, it must be reset through the following automated Mercury Password Reset process.
Navigate to the login page for Mercury Nexus (https://login.connective.com.au/)
Click Forgot Password?
Follow the prompts, which will ask you to enter your CA number (eg: CA12345) and your email address.
Click Send me the SMS Code which will send a text message containing the verification code to your registered mobile phone.
Enter the verification code and click
An email will then be sent to you, which will allow you to access Mercury and set a new password.
Note: You need to have a mobile number and valid email address specified in your Mercury user account or you will not be able to reset the password using this process.
Can I contact Mercury Helpdesk to assist with password reset?
If you hold the position of Principal Owner or Director within the company, you can reset the password for account using the self-service portal or you may contact the Mercury Helpdesk directly for assistance with resetting your password.
For other Mercury Nexus users, please note that the Mercury Helpdesk is not authorized to directly set passwords or modify account permissions. In these instances, the password for account can be reset through the self-service portal. Alternatively, it may be required to contact a member of the partner group with Partner Level access, such as a Principal Owner or Director, to have a new password set via the Admin > Manage Users feature.
How can someone with Partner Level Access such as a Principal Owner or Director can assist others with the password reset process?
Mercury Nexus users with Partner Level access can perform a password reset on the impacted user's behalf by following these steps:
Navigate to the Admin App
Click on Manage Users from the left hand panel
Click on Manage existing users from the top menu
Double click on the user account requiring assistance
Click on the Set Password button on the bottom-left hand side
Provide the password to the individual through a secure means to login to Mercury Nexus and recommend they change it immediately once they have logged in.
Please note that the Mercury Nexus Helpdesk does not retain passwords for user accounts. We have no visibility of user passwords.
How can I change or update my password if I am currently logged into Mercury Nexus and have access to the platform?
If you currently possess access to Mercury Nexus and wish to change your password, kindly follow the steps outlined below:
Open the Admin app.
Navigate to the My Details tab in the main left-hand menu.
Click the Change Password
Enter the desired password, repeat to confirm and click on the Update button.
