If you change your MFA registered mobile phone or want to change your Multi-Factor Authentication process or application, you can reset your MFA.
I am still able to access and log into Mercury Nexus. How do I reset multi-factor authentication?
If you can login to your Mercury Nexus account, to reset multi-factor authentication (MFA) and obtain a new QR code for MFA registration, please follow the steps outlined below:
Navigate to the Admin App
In My Details click Reset MFA
Next time you login to Mercury Nexus, you will be prompted to set up your MFA
Here are instructions on how to set up your MFA:
I cannot access or log into Mercury Nexus. How do I reset multi-factor authentication?
If you cannot login to your Mercury Nexus account, to reset multi-factor authentication (MFA) and obtain a new QR code for MFA registration, please review the details below:
Note: It is necessary to reach out to an individual with elevated access privileges (Partner Level Access), such as the Principal Owner or Director, in order to receive further assistance.
If you hold the position of Principal Owner or Director within your company, you may contact another Mercury user within your organization who possesses Partner Level Access. Alternatively, you may also seek assistance from the Mercury Helpdesk.
Mercury Nexus user with Partner Level access will require to login to his/her Mercury Account to follow the steps below to assist you with MFA reset:
Navigate to the Admin App
Click on Manage Users from the left hand panel
Click on manage existing users from the top menu
Double click on User Account that required assistance
Click on "Reset MFA" button on right hand side
After that, the next time that account is logged in to Mercury, there will be a prompt to set up MFA again.