Accessing your Digital Marketing Hub (DMH) account is more secure with multi-factor authentication (MFA).
Once enabled, logging into your account will require two forms of identification:
your username and password
a six-digit verification code generated by an authentication app on your mobile device or via SMS text message.
Multi-factor authentication protects data in your DMH account and can prevent unauthorised users from logging in.
How multi-factor authentication works
MFA can be enabled and disabled for individual users or the entire account by users in the Admin group.
Non-admin account users can enable or disable MFA for their individual account login.
First-time login: Users will need to have an authentication app installed on their mobile device in order to scan a QR code that displays during the account login process the first time they log in.
After scanning the QR code, the user's authentication app will generate a six-digit verification code, which they must enter into their login screen. Note: Using a QR Scanner app will not generate a verification code.
Users will gain access to their DMH account after entering the verification code.
For the multi-factor authentication to take effect, users must first log out and then log back into their DMH account.
If you disable and then re-enable multi-factor authentication for your account login, you will need to rescan the QR code with the authentication app on your mobile device.
Supported authentication apps
You can use any of the following authentication apps on your mobile device to access your MFA-enabled DMH account:
How to set up multi-factor authentication
If you are an account admin, you can enforce MFA for all account users or enable it on an individual basis. You can enable MFA for your own account if you are not an account admin.
If your admin enforces MFA on the entire account, you will be unable to change your own MFA user settings.
There are three ways to set up multi-factor authentication:
Admins and Non-admins: How to turn on MFA for your own login.
You can enable MFA for your own account login. Once you do, you'll need to enter a verification code along with your username and password to gain access to your account.
On the left menu, select "Settings," then "Security."
On the Security page, two toggles will appear. Click the "Set up for myself" toggle to set it to the "On" position.
A modal window will appear. Select how you want to receive your authentication code by clicking one of the options. You have the option to use an Authentication App or an SMS text message.
Press the "Continue" button.
Enter the verification code and then click the "Verify" button:
Authentication app: If you choose this method, we'll display a QR code on your screen. Scan the QR code with your mobile device's authentication app. A six-digit verification code will be generated by the authentication app. Enter this code into the field provided. You only need to scan the QR code once.
SMS: If you choose this method, navigate to the country dropdown and then select your country code. Next, enter your phone number in the space provided. You will receive a text message with a six-digit verification code. Enter this code into the field provided.
Click the "Verify" button
A modal window will appear. It will contain recovery codes. Make a copy of these codes and keep them somewhere safe. Then, press the "Done" button.
Account Admins: How to turn on multi-factor authentication for all account users
If you have an admin account, you can require multi-factor authentication for all DMH account users.
This means that for account users to access their account, they will need to present a verification code in addition to their username and password.
To enable MFA for all users, you must first enable it for yourself. To begin, follow these steps:
On the left menu, select "Settings," then "Security."
On the Security page, two toggles will appear. Click the "Set up for myself" toggle to set it to the "On" position.
A modal window will appear. Select how you want to receive your authentication code by clicking one of the options. You have the option to use an Authentication App or an SMS text message.
Press the "Continue" button.
Enter the verification code and then click the "Verify" button:
Authentication app: If you choose this method, we'll display a QR code on your screen. Scan the QR code with your mobile device's authentication app. A six-digit verification code will be generated by the authentication app. Enter this code into the field provided. You only need to scan the QR code once.
SMS: If you choose this method, navigate to the country dropdown and then select your country code. Next, enter your phone number in the space provided. You will receive a text message with a six-digit verification code. Enter this code into the field provided.
Click the "Verify" button
A modal window will appear. It will contain recovery codes. Make a copy of these codes and keep them somewhere safe. Then, press the "Done" button.
Toggle the "Enable for the entire account" switch to the "On" position.
A modal window will appear. Click the "Continue" button.
All users on your account are now required to use multi-factor authentication. All non-multi-factor authentication users will be logged out.
For multi-factor authentication to take effect, users must log out of their DMH account and then log back in.
Account Admins: How to turn on multi-factor authentication for specific account users
You can enable multi-factor authentication for individual users on your DMH account if you are an account admin. This is an alternative to making it a requirement for all account users.
Individual users who have enabled MFA will then need to enter a verification code in addition to their login and password to access their accounts.
To begin, follow these steps:
Click "Settings" then click "Users and Groups."
Find the user for whom you want to enable multi-factor authentication and then click "Edit."
The "Edit User" modal window will appear. Click the "Multi-Factor Authentication" toggle to turn it on.
The account user will have multi-factor authentication enabled for their login.
For multi-factor authentication to take effect, users must log out of their DMH account and then log back in.