We know every business is different, just like every staff member is different and the information you want them to access is different.
Mercury Nexus access levels allow you to control what parts of Mercury Nexus your staff can access.
How do I manage access levels in Mercury Nexus?
Access levels are managed via the Admin app:
Open Admin
Select Manage Users from the main left-hand menu.
Open the relevant user.
Select the appropriate levels of access from Roles.
Note: You will need Partner Level access to make any changes to access levels.
What types of access levels are available in Mercury Nexus?
Access is managed via Roles in Mercury Nexus. There are four different roles you can apply to users. Each role allows a different level of access and users can have more than one role applied to their account if required:
Mercury access - the most basic level of access commonly used for admin staff.
Admin access - used for staff who assist a loan writer. In addition to the basic access, Admin users can see other staff members' records, manage CRM settings, and submit applications. Admin access is required in order to be able to select the Broker in the Opportunity details and access Person and Opportunity records that other Nexus users created. The user will have corresponding access to Apply Online applications linked to the opportunity records.
Data Export - gives access to export data from the CRM to Excel and also the Raw Data Export.
Partner access - used for staff overseeing the entire Mercury setup. Partner roles have the ability to manage partner details, including branding and logos; manage users, access groups, and virtual branches.
Commissions access – gives access and the ability to manage all information relating to commissions, including statements, settlement, payment – trails, volumes, and invoices.
Commissions Splitting access - This can be requested by the Principal Owner via the Mercury Helpdesk.
Analytics access - This role will grant access to the Analytics App and CRM-related reports, such as settlements.
Data Export access - This role will grant access to exporting the opportunity and contact/people data from withing Mercury CRM. This checkbox is not by default on and you as a partner level user can assign it to the users in your organization.
Notes on Virtual Branch users:
Users who are a member of a Virtual Branch will not have access to Partner Details or Manage Users sections in the Admin App .
Users who are a member of a Virtual Branch will not have access to the Analytics App Data.
Users who are a member of a Virtual Branch will not have access to Commissions Splitting.