Use this guide to understand the different types of commissions-related access in Mercury Nexus and how to enable them for your team. The two available access levels are Commissions access and Commission Splitting access, each providing different permissions depending on what the user needs to do.
What is commissions access in Mercury Nexus?
Commissions access allows a user to view and manage the organisation’s commissions data in Mercury Nexus. This includes statements, loan account information, variations, volumes and reporting tools. Most broker teams use this access to review payments, check loan status, and reconcile commissions activity.
If a user cannot see commission data, ensure that the Virtual Branch is properly set up in Mercury Nexus. Users linked to an unconfigured Virtual Branch will not have access to commission statements, even if permissions are correctly assigned.
Payees can view their commission statements and amounts in the Commissions app under their Connective ID once linked to the correct Virtual Branch.
Commissions access
Enabling commissions access
Commissions access is granted in the Admin App. To enable access for a user, follow your standard user management process (see Editing and Disabling Users)
Once granted, the user can view commissions information for the company or Virtual Branch, including:
Commission statements
Connective Asset Finance (CAF) statements
Loan accounts
Trial variations
Settlement volumes
Connective volumes
Commissions payment calendar
Interim upfronts
Commission notifications
Invoices
CAF invoices
Run reports
What is Commission Splitting access?
Commission Splitting access allows a user to create and manage payees, set commission splits on loan accounts, and configure templates for recurring arrangements. This access is more sensitive, as it affects how commissions are distributed internally.
Payees can only view their own commissions and not those of other brokers, business-wide payments, or unrelated client details. This ensures privacy and access control.
This access is also a prerequisite for enabling Payee access, which allows users to view and manage their commission statements.
Enabling Commission Splitting access
A Principal Owner or Director must email [email protected] to request Commission Splitting access for a user.
After the request is approved, configure the payee profile to ensure they can view their commission statements. This step is essential for granting full access.
Commission Splitting & Payee access gives the user the ability to:
Note: Users in Virtual Branches may not be given Commission Splitting Access.
What happens next
After access is granted, the user will see the relevant Commissions or Payee Split options appear in Mercury Nexus. If access does not display as expected, confirm that permissions have been set correctly in the Admin App or check for restrictions related to Virtual Branch structures. If the issue persists, verify that the Virtual Branch is correctly set up and that the user is linked to it. Without this configuration, commission data may not be visible.
Payees linked to a Virtual Branch can log in to the Commissions app using their Connective ID to view their statements. Ensure permissions are correctly configured to enable this access.
Troubleshooting Commission Visibility Issues
If a user cannot see commission reports despite having the necessary permissions, consider the following steps:
Verify Virtual Branch Setup: Ensure that the Virtual Branch is created in Mercury Nexus. If the Virtual Branch is not set up, users linked to it will not see commission statements, even if permissions like Commissions Access are enabled.
Link User to Virtual Branch: Confirm that the user is correctly linked to the Virtual Branch. Only then will commission statements for loans and payees tied to that branch appear.3. Check Permissions: Missing commissions may indicate insufficient permissions. Contact your brokerage’s director or principal to enable access to the Commissions tile and grant permission to view your own statements. After permissions are updated, log back into Mercury Nexus to verify access.
Review Allocation and Splitting: Commissions may not appear if they were allocated to a different split or partner entity. For example, a commission paid at a 100% split to another entity will not reflect under your account. Ensure that payment allocations are correctly configured.
Best Practices
Confirm payee records are linked to the correct virtual branch.
Ensure permissions are updated to allow access to the Commissions app.
Regularly review loan accounts and payment allocations to identify and resolve discrepancies promptly.
Need help?
If you need help managing commissions access in Mercury Nexus, contact your Partnership Manager or email [email protected].