This guide explains how commission visibility and configuration works within a Virtual Branch and what actions must be completed in the Master Branch.
Understanding commissions in a Virtual Branch
In a Virtual Branch, brokers can only view commission data relating to that specific branch.
When logged into a Virtual Branch, users can view:
Commission Statements for that branch
Lodgements created within the Virtual Branch
Loan Accounts split to payees in that Virtual Branch
Trail Variations linked to that payee
The Payment Calendar
Note
Master Branch users can switch between Virtual Branches using the branch selector in the top right of Mercury Nexus. When switched, they can only view Commission Statements and Loan Accounts for that selected branch.
What Virtual Branch users cannot do
Virtual Branch users do not have access to commission configuration.
They cannot:
Manage payees
Access commission data outside their Virtual Branch
Set up Splitting Templates
Create or manage Commission Splitting rules
Important
All commission configuration must be completed in the Master Branch.
Setting up commission splitting for a Virtual Branch
Commission Splitting and Payee management must be performed by a Master Branch user.
Create and link a payee to a Virtual Branch
To link a broker or payee:
Open the Commissions app in Mercury Nexus.
Select Manage Payees.
Click Create New Payee.
Allocate the payee to the relevant Virtual Branch.
Select Linked Broker to assign the broker to the payee.
Once created, any commission splits directing payments to that payee will appear in:
The Virtual Branch’s Loan Accounts
The Virtual Branch’s Commission Statements
Using Splitting Templates
If you regularly split commissions to the same individuals:
Create a Splitting Template to streamline setup.
Splitting Templates must also be created and managed in the Master Branch.
Reviewing splits after setup
After linking a payee:
Confirm the payee appears under Manage Payees.
Verify loan accounts split to that payee are visible in the Virtual Branch.
Confirm Master Branch staff can view statements for that branch using the branch switcher.
Regular reviews help ensure correct commission allocation.
Best practice tips
Always configure payees from the Master Branch.
Confirm branch allocation before finalising splits.
Use consistent naming conventions for payees.
Periodically review commission visibility in each Virtual Branch.
Need help?
If you need assistance managing commissions or Virtual Branch access, contact your Partnership Manager or email [email protected].