Use this guide to understand how commissions work in a Virtual Branch and how to set up payees and commission splitting through the Master Branch.
Understanding commissions in a Virtual Branch
In a Virtual Branch, brokers can only view commission data that relates to that specific branch.
When you log in to a Virtual Branch, you can view:
Commission Statements for activity attributed to that branch
Lodgments created in the Virtual Branch
Loan Accounts split to the relevant payee in that Virtual Branch
Trail Variations for loan accounts linked to that payee
Payment Calendar
Note: A Master Branch user can switch between Virtual Branches from the top right of Mercury Nexus and view only the Commission Statements and Loan Accounts for that branch.
What Virtual Branch users cannot do
Virtual Branch users do not have access to commission configuration. They cannot:
Manage payees
Access commission data outside their Virtual Branch
Set up Splitting Templates
Create or manage Commission Splitting rules
Important: All commission configuration must be completed from the Master Branch.
Setting up commission splitting for a Virtual Branch
Commission Splitting and Payee management can only be completed by a Master Branch user.
To link a broker or payee to a Virtual Branch:
Open the Commissions app in Mercury Nexus.
Select Manage payees.
Click Create new payee.
Allocate the payee to the relevant Virtual Branch.
Select Linked broker to assign the broker to this payee.
Once created, any commission splits that direct payments to this payee will appear in the Virtual Branch’s Loan Accounts and Statements.
Tip: If you regularly split commissions to the same individuals, consider using a Splitting Template to streamline setup. Templates must still be created in the Master Branch.
Reviewing splits after setup
After you link a payee to the Virtual Branch:
Confirm the payee appears under Manage payees
Check that loan accounts split to that payee are visible in the Virtual Branch
Ensure Master Branch staff can see Statements for that branch using the branch switcher
Need help?
If you need help managing commissions or Virtual Branch access, contact your Partnership Manager or email [email protected]