Use this guide to create new payees, manage their access, and maintain active and inactive payee records in the Mercury Commissions App. Brokers with Commissions Splitting access can complete these actions directly.
Note: For password assistance the Payee will need to contact the person or group that provided that account. Connective cannot alter Payee passwords.
Check your access
To create or manage payees, your Mercury user account must have Commissions Splitting access.
Creating a new payee
Mercury has the facility to manage Commission Splitting with 3rd parties.
Commission Splitting access is required before a user can create a new payee. To enable access, please refer to Commissions Access in Mercury
In the Commissions App, select the Manage Payees tab.
Click Create new payee.
Enter the Payee details:
Name (required): This is the Broker or Company name.
Email (required): This email address will be sent the secure one time password (OTP) when logging in.
Phone Number (required): This is the mobile number which will be sent the secure one time password (OTP) when logging in.
Virtual Branch: You can link your Payee with a Virtual Branch so their payments only appear under that branch.
Address Details (required): The Broker or Company address.
ABN (required): This field is transferred into your Payees RCTI statements, which the Mercury system automatically generates.
Password (required): Combined with the CP number, it can be used for payees to log in to view their payment details. They can log in via the Mercury portal.
UFC Default (required): Upfront percent or dollar amount this payee will receive of loans allocated to them.
TC Default (required): Trail percent this payee wil receive of loans allocated to them.
TC Default Value(%) (required):
Linked Broker (not required): Link the Payee to an existing Mercury user (a Mercury user should only be linked to ONE payee).
Splitting Method: You can choose for this split to automatically be applied to loans with a particular loan writer, OR manually allocate this split for each Loan Account.
Account Details: Bank account payment will go to.
Note: Browser extensions such as LastPass can populate some fields such as the Username and Password fields. If you see the LastPass logo appearing in those fields you should add an exclusion for the Nexus Admin App to prevent this from occurring.
Payee Login
After creating the payee, record their Payee ID.
Payees log in via the Mercury portal using:
Username: Payee ID
Password: The password entered in their payee record
OTP: Sent to the email and mobile number specified
Once authenticated, the payee can view RCTI statements and payment details.
To update a payee’s details, double-click their record in the Manage payees list.
Activating and Inactivating Payees
Active/Inactive Toggle:
The "Active/Inactive" toggle is available on top of the Payee Management page.
The Active / Inactive toggle appears at the top of the Manage payees screen next to + New payee. This feature is only visible to users with permission to manage payees.
Process of making a Payee inactive:
To inactivate a payee:
Open the payee record.
Untick Mercury access active.
Save your changes.
The payee will move to the Inactive tab. Group admins can reactivate the payee at any time by re-enabling Mercury access active.
What inactive payees can and cannot do
Inactive payees cannot access the Commissions App.
They cannot be assigned to new commission payments or new splitting templates.
Existing splitting templates will still show them if previously assigned.
Inactive payees with no active commission splits are excluded from commission statements and exports.
Why you may need to inactivate a payee
Marking obsolete or unused payees as inactive keeps the active list clear and makes it easier to manage commission allocations.
Inactive Payees with no active commission splits will be excluded from the Commission statements and Commissions statement exports.
Note: For password assistance the user will need to contact the person or group that provided that account. The Mercury Helpdesk is not permitted to alter these passwords.
Payee user accounts can not be deleted for auditing purposes
Need help?
If you need help managing payees or using the Commissions App, contact your Partnership Manager or email [email protected].