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How can I add and troubleshoot images in my Mercury email signature?

How to Add and Troubleshoot Images in Your Mercury Email Signature

Adding images to your Mercury email signature can enhance its appearance and professionalism. This guide provides step-by-step instructions for adding images, troubleshooting common issues, and adhering to best practices.

Adding Images to Your Email Signature

Step 1: Upload Images to the Image Library

  1. Open the Admin app in Mercury.

  2. Navigate to Documents and click +Add.

  3. Upload your image to the Image folder. Ensure the image is in JPG format for compatibility.

Step 2: Insert Images into Your Email Signature

  1. Go to Email Profiles in the Admin app.

  2. Open your email profile and click Edit Details.

  3. Use the Insert Image option or copy the image URL from the Image Library: - Select your uploaded image. - Click Copy Image URL. - Paste the URL into the signature editor and click Insert.

  4. Use the Preview option to check formatting. Changes save automatically.

Step 3: Use HTML for Advanced Signatures

  1. Design your signature in an HTML editor, including images and branding elements.

  2. Copy the HTML code and paste it into the Code View of your email profile editor.

  3. Ensure images are referenced using URLs from the Image Library.

Troubleshooting Common Issues

Images Not Appearing in Sent Emails

  • Ensure the image is correctly embedded or referenced using the URL from the Image Library.

  • Verify that the signature’s HTML is within Mercury’s character limit (approximately 65,000 characters).

  • Reinsert the image and send a test email to confirm it renders correctly.

Image Distortion or Resizing

  • Avoid using HTML tables to structure your signature, as table and cell sizing can override image dimensions.

  • Use div-based layouts or explicitly set image width and height attributes to prevent distortion.

Greyed-Out Buttons in the Image Library

  • Ensure images are uploaded to the Image folder in the Admin app.

  • If uploaded to the wrong folder, move the images to the correct folder to enable the Copy Image URL button.

Best Practices

  • Build your signature directly in Mercury to avoid exceeding the HTML character limit.

  • Compress and rehost images if necessary to simplify the HTML.

  • Log out and back in after making changes to ensure they take effect.

By following these steps and tips, you can create a professional email signature in Mercury that includes images and functions correctly across all platforms.

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