How can someone with Partner Level Access such as a Principal Owner or Director can assist others with the password reset process?
Mercury Nexus users with Partner Level access can perform a password reset on the impacted user's behalf by following these steps:
Navigate to the Admin App
Click on Manage Users from the left hand panel
Click on Manage existing users from the top menu
Double click on the user account requiring assistance
Click on the Set Password button on the bottom-left hand side
Provide the password to the individual through a secure means to login to Mercury Nexus and recommend they change it immediately once they have logged in.