Mercury Nexus is proprietary software, which means Connective manages its development and functionality internally.
Our locally based developers rely on broker feedback to continuously improve the platform.
If you identify a potential bug, reporting it promptly helps us investigate and resolve the issue faster.
How to report a potential bug
To log a bug:
Click on your name located in the top menu bar of any Mercury Nexus app.
Then click the Report a bug button
Enter a clear Title describing the issue.
Provide your email address.
Add a detailed description explaining:
What you were doing
What you expected to happen
What actually happened
Use the available tools to highlight or annotate the issue if required.
Click Send to submit.
What happens next?
Once submitted:
The Helpdesk team receives your report.
They will triage the issue and attempt to replicate it.
If confirmed as a bug, it will be allocated to the most appropriate developer for resolution.
Providing clear details and screenshots helps speed up this process.
If you cannot submit via the bug button
If you experience issues using the Report a bug feature:
Raise a ticket directly with the Mercury Helpdesk.
Include screenshots and as much detail as possible.
Email: [email protected]
Best practice tips when reporting bugs
Include the Opportunity or People record reference (if relevant).
Note the time and date the issue occurred.
Specify which app you were using (CRM, Commissions, Analytics, etc.).
Confirm whether other users in your business are experiencing the same issue.
Need help?
If you need help reporting or tracking an issue in Mercury Nexus, contact your Partnership Manager or email [email protected].
How do I log a potential bug?
Logging potential bugs is easy, simply:
Click on the Report a bug button, located in the top menu bar of all Mercury Nexus apps.
Provide a title, your email and a description and use any one of the provided tools to highlight the issue.
Hit send to submit the issue.
Our Helpdesk will receive the feedback and begin to triage the issue. Once they’ve been able to effectively replicate the issue and understand what is occurring it can be allocated to the best suited developer to resolve it.
If you are ever having issues raising feedback you can always raise a ticket with the Mercury Helpdesk.