Consider the below if traveling overseas and wanting to access Nexus as IP address ranges are blocked from some countries for security reasons.
Note: Clients will also not be able to access the Client Centre from these locations
If you are logged into Mercury Nexus from any of the below locations, you will be presented with frequent Connection errors:
Afghanistan
American Samoa
Anguilla
Antarctica
Bhutan
Bonaire Saint Eustatius and Saba
Bouvet Island
Brazil
British Indian Ocean Territory
Central African Republic
China
Christmas Island
Cocos Islands
Cook Islands
Cuba
Djibouti
Dominica
Egypt
Eritrea
Falkland Islands (Malvinas)
France
French Guiana
Gambia
Gibraltar
Greenland
Guinea-Bissau
Holy See (Vatican City State)
Hong Kong
Indonesia
Iran, Islamic Republic of
Iraq
Kiribati
Korea, Democratic Peoples Republic of
Korea Republic of
Malaysia
Marshall Islands
Mayotte
Micronesia ,Federated States of
Montserrat
Nauru
Niue
Pitcairn
Russian Federation
Saint Barthelemy
Saint Helena Ascension and Tristan Da Cunha
Saint Martin (French Part)
Saint Pierre And Miquelon
San Marino
Sierra Leone
South Georgia and The South Sandwich Islands
Svalbard and Jan Mayen
Syrian Arab Republic
Thailand
Tokelau
Tonga
Tuvalu
Ukraine
United Kingdom
Vanuatu
Vietnam
Wallis and Futuna
Western Sahara
Accessing Mercury Nexus from these locations requires the use of a Virtual Private Network (VPN). A VPN allows you to connect through a country IP range that is not blacklisted. Below are best practices and recommendations for selecting and using a VPN to ensure seamless access:
General Guidelines for Choosing a VPN
When selecting a VPN for accessing Mercury Nexus, consider the following:
Routing Through Non-Blocked Countries: Ensure the VPN can route your internet traffic through countries that are not blocked by Mercury Nexus.
Compatibility: Choose a VPN that has a history of compatibility with the Mercury Nexus platform.
Reliability: Opt for a VPN provider known for stable and consistent connections.
Recommended VPNs
Based on user feedback and compatibility tests, the following VPNs are recommended for accessing Mercury Nexus:
NordVPN: A popular choice for its speed and security features.
ExpressVPN: Known for its reliability and ease of use.
Private Internet Access (PIA) VPN: Offers robust security and good performance.
OpenVPN: Confirmed to work effectively with Mercury Nexus.
Troubleshooting Common VPN Issues
If you encounter issues while using a VPN to access Mercury Nexus, try the following steps:
Switch Servers: Change to a different server location within the VPN application to bypass potential blocks.
Update the VPN Software: Ensure your VPN client is updated to the latest version.
Contact VPN Support: Reach out to your VPN provider for assistance with connectivity issues.
Test Alternative VPNs: If problems persist, consider testing another recommended VPN from the list above.