Skip to main content

Using Mercury Nexus While Travelling

Consider the below if traveling overseas and wanting to access Nexus as IP address ranges are blocked from some countries for security reasons.

Access to the Mercury platform may also be restricted due to local regulations in addition to security policies.

Note: Clients will also not be able to access the Client Centre from these locations

If you are logged into Mercury Nexus from any of the below locations, you will be presented with frequent Connection errors:

  • Afghanistan

  • American Samoa

  • Anguilla

  • Antarctica

  • Bhutan

  • Bonaire Saint Eustatius and Saba

  • Bouvet Island

  • Brazil

  • British Indian Ocean Territory

  • Central African Republic

  • China

  • Christmas Island

  • Cocos Islands

  • Cook Islands

  • Cuba

  • Djibouti

  • Dominica

  • Egypt

  • Eritrea

  • Falkland Islands (Malvinas)

  • France

  • French Guiana

  • Gambia

  • Gibraltar

  • Greenland

  • Guinea-Bissau

  • Holy See (Vatican City State)

  • Hong Kong

  • Indonesia

  • Iran, Islamic Republic of

  • Iraq

  • Kiribati

  • Korea, Democratic Peoples Republic of

  • Korea Republic of

  • Malaysia

  • Marshall Islands

  • Mayotte

  • Micronesia ,Federated States of

  • Montserrat

  • Nauru

  • Niue

  • Pitcairn

  • Russian Federation

  • Saint Barthelemy

  • Saint Helena Ascension and Tristan Da Cunha

  • Saint Martin (French Part)

  • Saint Pierre And Miquelon

  • San Marino

  • Sierra Leone

  • South Georgia and The South Sandwich Islands

  • Svalbard and Jan Mayen

  • Syrian Arab Republic

  • Thailand

  • Tokelau

  • Tonga

  • Tuvalu

  • Ukraine

  • United Kingdom

  • Vanuatu

  • Vietnam

  • Wallis and Futuna

  • Western Sahara

If you are unable to access Mercury Nexus from these locations, proceed to the troubleshooting steps below.

Accessing Mercury Nexus from these locations requires the use of a Virtual Private Network (VPN). A VPN allows you to connect through a country IP range that is not blacklisted. Below are best practices and recommendations for selecting and using a VPN to ensure seamless access:

Preparing for Travel

If you plan to travel, ensure your VPN is installed and functional before you leave. Test the connection to a non-blocked location to confirm it works as expected. This preparation will save you time and effort when you need to access Mercury Nexus from abroad. No special login process is required when using a VPN. You can log in to Mercury Nexus with your usual credentials after connecting to the VPN.

Initial Troubleshooting Steps

Before using a VPN, try the following steps to resolve access issues:

  1. Clear Your Browser Cache and Cookies:

  • Chrome: Go to Settings > Privacy and security > Clear browsing data. Select "All time" as the time range, check "Browsing history," "Cookies and other site data," and "Cached images and files," then click "Clear data." Close all Chrome windows and reopen the browser.

  • Edge: Navigate to Settings > Privacy, search, and services > Clear browsing data. Choose "All time" as the time range, select the relevant boxes, and click "Clear now." Close all Edge windows and reopen the browser.

  1. Switch Networks: If your internet provider is applying content filtering that blocks the Mercury platform, try connecting to a different network, such as a mobile hotspot.

Steps to Access Mercury Nexus Using a VPN

  1. Install and Set Up Your VPN: Ensure your VPN is installed and configured on your device before you need to access Mercury Nexus. Most VPN providers offer straightforward installation processes.

  2. Connect to a Non-Blocked Location: Before logging in to Mercury Nexus, connect your VPN to a server in a country where the platform is accessible. For example, if the platform is blocked in your current location, choose a server in a non-blocked country.

  3. Log In as Usual: Once your VPN is connected, navigate to the Mercury Nexus login page and sign in with your usual credentials. No special login process is required.

General Guidelines for Choosing a VPN

When selecting a VPN for accessing Mercury Nexus, consider the following:

  1. Routing Through Non-Blocked Countries: Ensure the VPN can route your internet traffic through countries that are not blocked by Mercury Nexus.

  2. Compatibility: Choose a VPN that has a history of compatibility with the Mercury Nexus platform.

  3. Reliability: Opt for a VPN provider known for stable and consistent connections.

Recommended VPNs

While we do not officially endorse specific VPN providers, users have reported success with the following VPNs for accessing Mercury Nexus:

  • NordVPN: A popular choice for its speed and security features.

  • ExpressVPN: Known for its reliability and ease of use.

  • Private Internet Access (PIA) VPN: Offers robust security and good performance.

  • OpenVPN: Confirmed to work effectively with Mercury Nexus.

Troubleshooting Common VPN Issues

If you encounter issues while using a VPN to access Mercury Nexus, try the following steps:

  1. Switch Servers: Change to a different server location within the VPN application to bypass potential blocks.

  2. Update the VPN Software: Ensure your VPN client is updated to the latest version.

  3. Contact VPN Support: Reach out to your VPN provider for assistance with connectivity issues.

  4. Test Alternative VPNs: If problems persist, consider testing another recommended VPN from the list above. If issues persist, note that Mercury support cannot troubleshoot third-party VPN issues. Consider switching to an alternative VPN service.5. Check Your VPN Subscription: Ensure your VPN subscription is active and up to date. An expired subscription may prevent you from connecting to the VPN.

FAQs

1. Do I always need a VPN to access Mercury from overseas?

Not necessarily. If the country you are in is not geo-blocked, you can access Mercury without a VPN. However, if you encounter an error indicating access is blocked, a VPN will be required.
​

2. What should I do if my VPN isn’t working?

If your VPN fails to connect, try switching to an alternative VPN service. Please note that Mercury support cannot troubleshoot third-party VPN issues.
​

3. Why can some users access Mercury while others on the same network cannot?

This may be due to content filtering by the internet provider. Contact your provider to lift the restriction, or use a VPN as a temporary workaround.
​

4. Do I need a special login for Mercury Nexus when using a VPN?

No. You can log in with your usual credentials. The VPN only changes your connection location and does not affect the login process.
​

Additional Support

If you continue to experience issues accessing the Mercury platform, contact your internet provider or Mercury support for further assistance.

Related Articles
Did this answer your question?