Skip to main content

Using Mercury Nexus While Travelling

Consider the below if traveling overseas and wanting to access Nexus as IP address ranges are blocked from some countries for security reasons.

Access to the Mercury platform may also be restricted due to local regulations in addition to security policies.

Note: Clients will also not be able to access the Client Centre from these locations

If you are logged into Mercury Nexus from any of the below locations, you will be presented with frequent Connection errors:

  • Afghanistan

  • American Samoa

  • Anguilla

  • Antarctica

  • Bhutan

  • Bonaire Saint Eustatius and Saba

  • Bouvet Island

  • Brazil

  • British Indian Ocean Territory

  • Central African Republic

  • China

  • Christmas Island

  • Cocos Islands

  • Cook Islands

  • Cuba

  • Djibouti

  • Dominica

  • Egypt

  • Eritrea

  • Falkland Islands (Malvinas)

  • France

  • French Guiana

  • Gambia

  • Gibraltar

  • Greenland

  • Guinea-Bissau

  • Holy See (Vatican City State)

  • Hong Kong

  • Indonesia

  • Iran, Islamic Republic of

  • Iraq

  • Kiribati

  • Korea, Democratic Peoples Republic of

  • Korea Republic of

  • Malaysia

  • Marshall Islands

  • Mayotte

  • Micronesia ,Federated States of

  • Montserrat

  • Nauru

  • Niue

  • Pitcairn

  • Russian Federation

  • Saint Barthelemy

  • Saint Helena Ascension and Tristan Da Cunha

  • Saint Martin (French Part)

  • Saint Pierre And Miquelon

  • San Marino

  • Sierra Leone

  • South Georgia and The South Sandwich Islands

  • Svalbard and Jan Mayen

  • Syrian Arab Republic

  • Thailand

  • Tokelau

  • Tonga

  • Tuvalu

  • Ukraine

  • United Kingdom

  • Vanuatu

  • Vietnam

  • Wallis and Futuna

  • Western Sahara

If you are unable to access Mercury Nexus from these locations, proceed to the troubleshooting steps below.

Accessing Mercury Nexus from these locations requires the use of a Virtual Private Network (VPN). A VPN allows you to connect through a country IP range that is not blacklisted. Below are best practices and recommendations for selecting and using a VPN to ensure seamless access:

Initial Troubleshooting Steps

Before using a VPN, try the following steps to resolve access issues:

  1. Clear Your Browser Cache and Cookies:

    • Chrome: Go to Settings > Privacy and security > Clear browsing data. Select "All time" as the time range, check "Browsing history," "Cookies and other site data," and "Cached images and files," then click "Clear data." Close all Chrome windows and reopen the browser.

    • Edge: Navigate to Settings > Privacy, search, and services > Clear browsing data. Choose "All time" as the time range, select the relevant boxes, and click "Clear now." Close all Edge windows and reopen the browser.

  2. Switch Networks: If your internet provider is applying content filtering that blocks the Mercury platform, try connecting to a different network, such as a mobile hotspot. To set up and use a VPN, follow these steps:

  3. Download and Install a Reputable VPN Application: Choose a reliable VPN service that allows you to connect through a country where Mercury is accessible (e.g., Australia).

  4. Select a Server Location: Open the VPN application and select a server in a permitted country.

  5. Connect to the VPN: Activate the VPN connection.

  6. Log in to Mercury: Once connected, open the Mercury platform and log in as usual.

General Guidelines for Choosing a VPN

When selecting a VPN for accessing Mercury Nexus, consider the following:

  1. Routing Through Non-Blocked Countries: Ensure the VPN can route your internet traffic through countries that are not blocked by Mercury Nexus.

  2. Compatibility: Choose a VPN that has a history of compatibility with the Mercury Nexus platform.

  3. Reliability: Opt for a VPN provider known for stable and consistent connections.

Recommended VPNs

While we do not officially endorse specific VPN providers, users have reported success with the following VPNs for accessing Mercury Nexus:

  • NordVPN: A popular choice for its speed and security features.

  • ExpressVPN: Known for its reliability and ease of use.

  • Private Internet Access (PIA) VPN: Offers robust security and good performance.

  • OpenVPN: Confirmed to work effectively with Mercury Nexus.

Troubleshooting Common VPN Issues

If you encounter issues while using a VPN to access Mercury Nexus, try the following steps:

  1. Switch Servers: Change to a different server location within the VPN application to bypass potential blocks.

  2. Update the VPN Software: Ensure your VPN client is updated to the latest version.

  3. Contact VPN Support: Reach out to your VPN provider for assistance with connectivity issues.

  4. Test Alternative VPNs: If problems persist, consider testing another recommended VPN from the list above. If issues persist, note that Mercury support cannot troubleshoot third-party VPN issues. Consider switching to an alternative VPN service.

FAQs

1. Do I always need a VPN to access Mercury from overseas?

  • Not necessarily. If the country you are in is not geo-blocked, you can access Mercury without a VPN. However, if you encounter an error indicating access is blocked, a VPN will be required. 2. What should I do if my VPN isn’t working?

  • If your VPN fails to connect, try switching to an alternative VPN service. Note that Mercury support cannot troubleshoot third-party VPN issues. 3. Why can some users access Mercury while others on the same network cannot?

  • This may be due to content filtering by the internet provider. Contact your provider to lift the restriction or use a VPN as a temporary workaround.

Additional Support

If you continue to experience issues accessing the Mercury platform, contact your internet provider or Mercury support for further assistance.

Related Articles
Did this answer your question?