Skip to main content
All CollectionsMercury Nexus Compliance
Using Mercury Nexus While Travelling
Using Mercury Nexus While Travelling
Updated this week

Consider the below if traveling overseas and wanting to access Nexus as IP address ranges are blocked from some countries for security reasons.

Note: Clients will also not be able to access the Client Centre from these locations

If you are logged into Mercury Nexus from any of the below locations, you will be presented with frequent Connection errors:

  • Afghanistan

  • American Samoa

  • Anguilla

  • Antarctica

  • Bhutan

  • Bonaire Saint Eustatius and Saba

  • Bouvet Island

  • Brazil

  • British Indian Ocean Territory

  • Central African Republic

  • China

  • Christmas Island

  • Cocos Islands

  • Cook Islands

  • Cuba

  • Djibouti

  • Dominica

  • Egypt

  • Eritrea

  • Falkland Islands (Malvinas)

  • France

  • French Guiana

  • Gambia

  • Gibraltar

  • Greenland

  • Guinea-Bissau

  • Holy See (Vatican City State)

  • Hong Kong

  • Indonesia

  • Iran, Islamic Republic of

  • Iraq

  • Kiribati

  • Korea, Democratic Peoples Republic of

  • Korea Republic of

  • Malaysia

  • Marshall Islands

  • Mayotte

  • Micronesia ,Federated States of

  • Montserrat

  • Nauru

  • Niue

  • Pitcairn

  • Russian Federation

  • Saint Barthelemy

  • Saint Helena Ascension and Tristan Da Cunha

  • Saint Martin (French Part)

  • Saint Pierre And Miquelon

  • San Marino

  • Sierra Leone

  • South Georgia and The South Sandwich Islands

  • Svalbard and Jan Mayen

  • Syrian Arab Republic

  • Thailand

  • Tokelau

  • Tonga

  • Tuvalu

  • Ukraine

  • United Kingdom

  • Vanuatu

  • Vietnam

  • Wallis and Futuna

  • Western Sahara

In order to use Mercury Nexus from these locations you will need to use a VPN service. This will allow you to connect from a country ip range which is not blacklisted.

Did this answer your question?