Understanding your client’s financial position is a key part of meeting your responsible lending obligations.
You can request illion credit reports free of charge directly within an Opportunity in Mercury Nexus, saving time and avoiding the need for external systems.
Note: illion credit checks leave a file access footprint on the client’s Australian credit record but do not impact the consumer’s credit score.
Before you begin
You must:
Obtain client consent before ordering a credit report.
Enable the illion integration in Mercury (if not already set up).- Ensure that the illion integration setup is completed by an authorized user, as described in the detailed steps.
See:
To enable illion credit checks in Mercury Nexus:
Open the Admin app in Mercury Nexus.
From the left menu, select Integration.
Navigate to the Credit Checks tab.
Click Request illion Access. This will open the illion registration page in a new tab.
On the illion registration page, confirm your details and add any missing information, then submit the form.
illion will send you a welcome email containing your Subscriber ID, User Key, and Password.
Copy these credentials, return to Mercury Nexus, and enter them in the Credit Checks section.
Click Check Credentials to validate your information.
Navigate away from the Credit Checks tab to save your settings. Note: Only an authorized user can complete the illion registration process. Once completed, the credentials can be shared with other users as needed.
Request an illion credit check
Once consent has been obtained:
Open the CRM app.
Select Opportunities from the left-hand menu.
Open the relevant Opportunity record.
Select Credit Checks from the top menu.
Select the Applicant(s) or Guarantor.
Click Order.
Required contact information
For the credit check to process successfully, the People record must include:
Legal name
Address
Date of birth (DOB)
Gender
Incomplete or incorrect data may result in an immediate error.
Accessing the report
You will receive a notification via the Notification Centre when the report is returned.
The report is stored under the Attachments tab within the Opportunity.
Requests typically process in under one minute.
Important notes
Note: illion credit checks for Company records are not available.Additionally, Mercury Nexus supports only individual credit checks, and commercial or company credit checks are not available through this platform.
If you receive a permissions error when attempting to run a report:
Check the branch location of the Contact.
A head office team member may need to move the Contact into your virtual branch.
Why illion and Equifax data may differ
Credit bureaus such as illion and Equifax share approximately 90% of common data.
Around 10% may be exclusive to one bureau and not appear in the other.
Each bureau also uses its own scoring algorithm. Because calculations and weighting differ, credit scores may vary between bureaus.
Many major banks and some second-tier lenders are dual bureau, meaning they check both illion and Equifax before making a decision.
Immediate credit check error – common causes
If the credit check fails immediately, common causes include:
Address mismatch
The illion database may still list a previous address as the current home address.
Solution:
Temporarily update the Home Address in the People record to match the previous address.
Re-run the credit check.
Name mismatch
The client may have multiple first or last names that do not match the bureau record.
Solution:
Temporarily remove additional names from the People record.
Re-run the credit check.
Best practice tips
Verify client details carefully before ordering.
Ensure name spelling matches official ID.
Confirm address history aligns with bureau records.
Document client consent clearly.
Need help?
If you need help running illion credit checks in Mercury Nexus, contact your Partnership Manager or email [email protected].