Use this guide to set up your Digital Marketing Hub (DMH) password for the first time and log in to DMH through Mercury Nexus. You must complete the one-time password reset before logging in for the first time.
Set your Digital Marketing Hub password (first-time users)
Within 48 hours of receiving the setup confirmation email from Connective, you will receive an email from ActiveCampaign with the subject line “ActiveCampaign password reset instructions.” This email allows you to reset your DMH password for the first time.
You must complete this step before you can access your DMH account.
Reset your password
Go to your email inbox and look for a message with the subject line “ActiveCampaign password reset instructions.”
Open the email and select the “Update Password Now” button.
You will be redirected to the Account login page.
Enter your chosen password in the New Password field.
Re-enter the same password in the Confirm Password field.
Select Save or Reset Password (depending on the screen).
Store this password securely. You will use it the first time you log in through Mercury Nexus.
If you did not receive the password reset email
If the email is not in your inbox or junk folder, log in to Mercury Nexus and select the Marketing Hub tile. Then choose Forgot, enter your email address, and submit the reset request again.
Log in to Digital Marketing Hub through Mercury Nexus
Once your password has been reset, you can access DMH through Mercury Nexus.
Log in to Mercury Nexus.
Select the Marketing Hub tile on your dashboard.
What happens next
First-time login: Enter your DMH username and the password you created.
Future logins: You will be logged in automatically.
Learn how to use the Digital Marketing Hub
Once your DMH account is activated, you will receive an invite to book your preferred time for your onboarding session to help you get started.
If you’d like extra training, you can:
Book a one-on-one demo by emailing [email protected], or
Register for one of our scheduled group demo sessions here
Learn the key principles for using Digital Marketing Hub
To get the best results from DMH, it’s important to understand how it integrates with Mercury Nexus — including how contact data syncs, how lists work, and how the Relationship Manager field determines the sender of your communications.
Need help?
If you need help accessing Digital Marketing Hub, contact your
Partnership Manager or email [email protected].