In almost all Digital Marketing Hub (DMH) accounts you will notice that there are fewer contacts than in Mercury Nexus. This is because your contacts need to meet certain criteria before being pushed across to your Digital Marketing Hub account.
Contact needs to have a valid email address
Contact needs to have the ‘No email marketing’ box not ticked
Contact needs to have no bounced emails
If a contact has the same email address as another contact, only the first will be pushed across
Contact needs to have the DMH box ticked
Follow these steps to identify which of your Mercury contacts meet the criteria:
Have the Principal Owner sign into their Mercury account
Click on the CRM tile
Search in All People
Filter the CRM to display all contacts who meet the following criteria and click the magnifying glass icon to search:
Note: You cannot exclude duplicate email addresses in the search therefore this is only an estimate.