Your Digital Marketing Hub (DMH) account is set up using your primary contact details as the login. Your staff members who have a Mercury Nexus login will also have access to Digital Marketing Hub from their Mercury Nexus main dashboard. Managing user access in Digital Marketing Hub (DMH) is essential for ensuring that the right individuals have the appropriate permissions to perform tasks such as sending marketing emails or managing campaigns.
You can add additional users to the account if you need to share the account with a staff who doesn't have access to Mercury Nexus (eg. a third-party marketing person). Only authorized account holders who are logged into the platform can add new users, ensuring secure access management.
Security Policies and Restrictions
To maintain the security of your Digital Marketing Hub account, the following policies apply:
Only authorized account holders who are logged into the platform can add new users. This ensures that access is granted securely and by the appropriate individuals.
Support cannot add users on your behalf, even if you provide the necessary details. This policy is in place to protect your account credentials and maintain security.
To add a new user to your account, follow these steps:
Log in to your Digital Marketing Hub account.
Navigate to Settings (located in the top-right corner of the interface).
Select Users and Groups from the left-hand panel.
Click on Add a new user (located in the top-right corner).
Fill in the user’s details, such as their name and email address.
Assign the user to an appropriate group based on their role (e.g., Marketing).
Click Save to create the user.er."
FAQs
Can I give a third party access to my Digital Marketing Hub account?
Yes, you can grant access to a third party by adding them as a user in your account. Follow the steps outlined in the "Steps to Add a User" section to complete this process.
Can support grant access to my account on my behalf?
No, support cannot grant access to your account on your behalf. For security reasons, only an authorized account holder can add users.
What information do I need to add a new user?
You will need the new user’s name, email address, and the group to which they should be assigned. Follow the steps in the "Steps to Add a User" section to complete the process.
Your Digital Marketing Hub account will allow up to three additional users, however, you can upgrade your plan to include up to 25 users for an additional $55 + GST per month. Please email [email protected] if you wish to upgrade.