Proactively managing fixed rate expiries helps you retain clients, protect your trail book and generate new opportunities.
Mercury Nexus includes dedicated dashboards in the Analytics app to help you track upcoming expiries and identify missing data.
Upcoming fixed rate loans for review
This dashboard provides an overview of clients whose fixed rates will expire within the next 12 months.
It allows you to prioritise outreach and review conversations.
The dashboard displays:
Total balance of home loans with upcoming fixed rate expiries (top right corner)
Number of opportunities broken down month-by-month
Fixed rate expiries by lender
A detailed table of Opportunity records including:
Current loan balance
Expiry date
Key loan details
Filter the dashboard
You can refine the data by:
Clicking directly on graphs (e.g. by month or lender)
Using the filters at the top of the dashboard
Available filters include:
Date range
Loan writer
Lender
Status
Rate type
Fixed rate products with no expiry date
This dashboard highlights Opportunity records where:
A fixed rate product is recorded
No expiry date has been entered
This allows you to quickly identify incomplete records and update them without manually reviewing each file.
Why recording fixed rate expiry dates matters
Recording the expiry date is best practice and supports proactive client engagement.
Benefits include:
Contacting clients before their rate expires
Preventing refinancing to competitors
Protecting and growing your trail book
Important
If the fixed rate expiry date is not recorded in the Opportunity, it will not appear in expiry reporting or trigger automated follow-ups.
Automate your follow-up process
Set task reminders in Mercury Nexus
You can configure automated tasks to trigger as the fixed rate expiry approaches.
Use Digital Marketing Hub automations
If you have a Digital Marketing Hub (DMH) account, you can:
Create an automation
Send an email to clients 30 days before their fixed rate expires
This ensures you never miss an opportunity to reconnect.
Don’t have Digital Marketing Hub?
Learn more about Connective’s integrated marketing platform:
Need help?
If you need help accessing the Analytics dashboards or setting up fixed rate follow-ups, contact your Partnership Manager or email [email protected].