First ensure that your mobile number has been registered in Mercury Nexus via the following wiki instructions here.
Mercury Nexus is designed to save you time. We don’t want you to have to spend all day switching from your computer to your phone and vice-a-versa. So, we’ve made it easy for you to send SMS text messages from Mercury Nexus, free of charge.
By default, SMS messages are sent from a Connective phone number. If you would like to register your personal number so that it is your number that appears on the recipient's phone, rather than the generic Connective mobile number, please contact the Mercury HelpDesk with your name, CA number and mobile number.
Note: You can only send single SMS from Mercury Nexus, we do not currently have the option to send bulk sms.
How do I send a SMS message from Mercury Nexus?
Open the CRM App and select People from the main left-hand menu.
Open the relevant People.
Click on the Send SMS speech bubble icon next to the Mobile field.
Enter the message you want to send via SMS. Note: the maximum SMS length is 160 characters.
Click Send.
SMS messages are automatically saved against the People record, in the Notes section, giving you easy access to all communication with your client.
What is the maximum character limit for SMS text messages sent from Mercury Nexus?
When utilizing Mercury Nexus to send SMS text messages, please note that there is a limitation of 612 standard GSM characters. If special characters or emojis are included, the character count is reduced to 268.
How to add Tags into Auto-Action SMS
When creating SMS Auto-Actions we have some available tags you can use to pull in data into the SMS.
The available tags are:
FirstName
FullName
User_Mobile
Lender
Lender_Reference
Loan Amount
Date Settled
Broker
Opportunity Name
Primary Applicant First Name
Primary Applicant Full Name
Applicant First Names
Applicant Full Names
Current Date
Current Status
Status Notes
Sender First Name
Sender Salutation
To add a tag into the SMS template
Click the Insert Tag drop down
Select the tag from the list
Note: You cannot just type the listed tag, it must be selected from drop down.
For further details, please refer to the following link: https://help.burstsms.com/s/article/44001076957-how-many-characters-can-i-have-in-my-text-message.