How Can Passwords or MFA Be Reset in Connective, and Who Is Authorized to Do So?
Resetting passwords or Multi-Factor Authentication (MFA) in Connective can be done by authorized users, such as Principal Owners or those with Partner Level access. This guide provides an overview of the roles and permissions required, step-by-step instructions for using the Admin App, and answers to frequently asked questions.
Roles and Permissions for Password/MFA Resets
Principal Owners: Can reset passwords and MFA for any user in their group.
Users with Partner Level Access: Have the same permissions as Principal Owners for resetting passwords and MFA.
Support Team: Cannot reset passwords or MFA directly. Users must contact a Principal Owner or Partner Level user for assistance.
Step-by-Step Guide to Reset Passwords or MFA Using the Admin App
Resetting a User’s Password
Open the Admin App.
Navigate to Manage Users in the left-hand panel.
Click Manage existing users in the top menu.
Locate and double-click the user’s profile.
Click the Set Password button (usually at the bottom-left of the screen).
Enter a new password for the user.
Share the new password securely with the user and advise them to change it immediately after logging in.
Resetting MFA or Unlocking an Account
If a user is locked out or needs to reset their MFA:
Use the Forgot Password flow: - Go to the login page. - Click Forgot Password. - Enter the full user ID (including the “CA” prefix, e.g., CA[NUMBER]) and the associated email address. - Enter the One-Time Passcode sent via SMS. - If the details match, you’ll receive an email with a password reset link.
Use the link to access the Admin App and either: - Reset the password (which also unlocks the account), or - Reset MFA to enroll a new device.
Alternatively, a Principal Owner or Partner Level user can perform the reset directly in the Admin App by following the steps outlined above.
Resetting a Password When SMS Codes Cannot Be Received
If the user cannot receive the SMS code required for the Forgot Password process:
Open the Admin App.
Navigate to Manage Users.
Select Manage existing users.
Double-click the user’s profile.
Click Set Password to create a temporary password.
Share the temporary password securely with the user and instruct them to change it immediately after logging in.
Frequently Asked Questions
Who Can Reset My Password or MFA?
A Principal Owner or any user with Partner Level access in your organization can reset your password or MFA.
Can Support Reset My Password or MFA?
No, the support team cannot reset passwords or MFA directly. You must contact a Principal Owner or a user with Partner Level access for assistance.
What Should I Do After My Password Is Reset?
Always change the temporary password provided to you immediately after logging in to ensure account security.